Team Lead - Laundry

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality company in the United Arab Emirates is seeking a Team Lead for the Laundry team at Jumeirah Marsa Al Arab Residences. This role involves overseeing daily activities, motivating staff, and ensuring high hospitality standards. The ideal candidate will have experience in luxury hospitality, a BSc in Hospitality, and proficiency in Microsoft Office. Benefits include a supportive work environment, comprehensive healthcare, and opportunities for career development. Competitive tax-free salary offered in UAE Dirhams (AED).

Benefits

Colleague discounts on food and beverage

Company-provided shared accommodation

Comprehensive healthcare

Paid annual leave

Performance-based incentives

Qualifications

• Several years of experience in luxury hospitality is required.
• Intermediate to advanced knowledge of Microsoft Office programs is essential.
• Additional language proficiency is advantageous.

Responsibilities

• Oversee daily activities and lead the team with integrity.
• Develop timelines and delegate tasks effectively.
• Ensure professional interactions with personnel and guests.
• Report operational problems and address guest inquiries.

Skills

Luxury hospitality experience

Microsoft Office programs

Soft skills

Technical skills

Education

BSc in Hospitality or relevant field

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Marsa Al Arab

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82-berth superyacht marina, a state-of-the-art spa and fitness centre and a wide range of curated dining experiences. With its avant-garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and the iconic sail-inspired Jumeirah Burj Al Arab.

About the Job

An opportunity has arisen for a Team Lead to join our Laundry team at Jumeirah Marsa Al Arab Residences. The main duties and responsibilities of this role:

• Oversee day-to-day activities, motivate and guide the team to achieve goals, and lead by example with compassion, honesty, and integrity.
• Develop and implement timelines, delegate tasks, and brief staff on duties across various departments.
• Ensure personnel, clients, and guests are greeted and attended to professionally and discreetly.
• Report operational problems, conflicts, incidents, and technical glitches to the Supervisor.
• Address guest enquiries and complaints professionally, recording relevant details and notifying the supervisor.
• Ensure adherence to policies, procedures, and guidelines, and conduct regular checks and audits to maintain hospitality standards.

About You

The ideal candidate for this position will have the following experience and qualifications:

• A few years of luxury hospitality experience in a similar role is required
• BSc in Hospitality or relevant field from an accredited and renowned university or college
• Software competencies – Microsoft Office programs (Intermediate | Advanced)
• Technical and soft skills
• Additional language will be a big advantage

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)