We are seeking a detail-oriented and persistent Debt Collector to join our finance and collections team. The successful candidate will be responsible for managing and recovering outstanding debts owed to the company while maintaining a professional and respectful approach. The role requires strong communication skills, the ability to negotiate effectively, and a solid understanding of debt collection laws and procedures. This position plays a key role in maintaining the company s cash flow and financial health.
Responsibilities:
Initiate contact with clients through phone calls, emails, and letters to follow up on outstanding payments.
Maintain detailed and up-to-date records of all collection activities and client interactions.
Investigate and resolve discrepancies related to billing or payment issues in a timely manner.
Negotiate payment plans and settlements that align with company policies while remaining sensitive to the client s financial situation.
Coordinate with internal departments, including finance and legal, to escalate and resolve long-standing or complex cases.
Monitor and track overdue accounts to ensure timely follow-up and collection actions.
Prepare regular reports summarizing collection activity and outstanding balances.
Adhere to all relevant laws and regulations regarding debt collection practices.
Requirements:
Proven experience in a debt collection, credit control, or accounts receivable role.
Strong communication and negotiation skills with a customer-focused mindset.
High level of professionalism, patience, and resilience in handling difficult conversations.
Ability to manage multiple accounts and prioritize tasks effectively under pressure.
Familiarity with debt collection software and basic accounting principles.
Knowledge of local debt collection laws and ethical practices.
High school diploma or equivalent; a degree in finance or a related field is an advantage.
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