Senior Soft Services Supervisor

BESIX; Abu Dhabi; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading facilities management company in Abu Dhabi is seeking a Soft Services Operations Manager to oversee and ensure efficient operations of cleaning, landscaping, and waste management. This critical role involves leading a team, ensuring compliance with health and safety regulations, and enhancing service quality. Candidates should have a degree in Facilities Management and experience in soft services. A positive work culture with career growth opportunities and competitive benefits are offered.

Benefits

Training programs

Career opportunities

Attractive additional benefits

Qualifications

• Minimum 7-10 years of relevant experience in soft services, including 3 years in a supervisory role.
• Strong leadership and management skills essential.
• In-depth knowledge of hygiene and safety practices in a school setting.

Responsibilities

• Supervise daily operations of soft services ensuring compliance and efficiency.
• Lead a team of soft services staff, overseeing performance and training needs.
• Monitor service quality and uphold health and safety standards.

Skills

Leadership

Conflict resolution

Time management

Interpersonal skills

Education

Diploma or Bachelor's degree in Facilities Management or related field

Tools

CAFM systems

Job description

• Soft Services Operations Management
  • Supervise daily operations of soft services (cleaning landscaping pest control waste management) ensuring all activities are executed efficiently safely and in line with the international standards and cleaning schedules.
• Team Leadership & Performance Monitoring
  • Lead and coordinate a team of soft services staff and supervisors ensuring proper shift coverage task assignment attendance and performance. Assist the Facilities Manager in evaluating staff productivity performance and identifying training needs.
• Service Provider Oversight & Quality Assurance
  • Act as a key liaison for outsourced service providers monitoring deliverables service quality and adherence to SLAs/KPIs. Conduct regular inspections audits and spot checks to maintain high standards and drive continuous improvement.
• Health Safety & Compliance Management
  • Enforce strict compliance with health and safety regulations child protection protocols and schoolspecific policies. Prepare and review risk assessments work permits and safe work method statements (SWMS). Organize safety briefings toolbox talks and emergency drills.
• Stakeholder Engagement & Issue Resolution
  • Serve as the primary contact for resolving soft servicesrelated issues raised by school management teaching staff and stakeholders ensuring timely and effective followup.
• Inventory & Procurement Support
  • Manage consumables and cleaning supply inventory raising procurement requests (PR/PO) as needed and ensuring materials are always available to support smooth operations.
• Documentation & Reporting
  • Maintain uptodate records for audits inspections staff onboarding and operational reporting. Provide regular updates to the Facilities Manager on service performance compliance and improvement opportunities.
• Event & Special Activity Coordination
  • Support school events and special activities by coordinating logistics with service providers ensuring soft services are aligned with event requirements

Qualifications

• Diploma or Bachelors degree in Facilities Management Hospitality or a related field.
• Minimum 710 years of relevant experience in soft services with at least 3 years in a supervisory or senior supervisory role preferably within school facilities.
• Strong leadership team management and conflictresolution skills.
• Indepth knowledge of hygiene cleaning protocols and safety practices within a school or similar setting.
• Experience with CAFM systems and reporting tools is preferred.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities effectively.

Additional Information

We believe our employees are key to our success hence we offer an inspiring working environment where our people feel rewarded & engaged. Career opportunities & training programs are offered to help you develop both personally and professionally and we offer attractive additional benefits to your monthly remuneration.

Remote Work

No

Employment Type

Fulltime