Retail Sales Assistant jobs in United Arab Emirates

Citi Commercial Bank offers its clients the convenience, a global banking network, thought leadership and global financial capabilities of Citi. We deliver extensive industry knowledge, local expertise and dedicated service support to Mid‑Market companies, with an international footprint. We are focused on providing banking and financial solutions to our clients across 5 key growth industries – Business & Professional Services, Industrials, Digital, Technology & Communications, Consumer and Healthcare.

The primary responsibility of the Associate will be, in cooperation with the Senior Relationship Managers, servicing the banking & financing needs of international Mid‑Market clients, deepening existing client relationships and acquiring & onboarding new commercial banking clients.

• Build relationships with Citi network and operational teams, becoming one of the key contacts for clients’ requests, internal requests/escalation and resolution.
• Support Senior Relationship manager in management of assigned portfolio of clients.
• Work closely with Senior Relationship Managers to ensure we provide a ‘Client First’ approach and help to deliver outstanding day to day banking & operational support to our Mid‑Market clients.
• In cooperation with Senior Relationship Manager calls on clients and maximise ‘One Citi’ client experience, by proactively leveraging and sharing Citi’s market leading insights, global network and solutions.
• Monitor and support products’ implementation processes, clients on‑boarding process and manage sales CRM platform.
• Liaise with Relationship Associate to ensure adherence to global KYC (Know Your Customer) standards during the onboarding process and, on an ongoing basis, ensuring the appropriate compliance deliverables are met.
• Develops and maintains strong ties with Commercial Banking teams across the globe, in particular CCB colleagues working across the same sector vertical, CCB colleagues supporting subsidiary businesses overseas (Commercial Subsidiaries Group). Collaborate and work closely with various product teams (cash sales, trade finance, markets, corporate finance), Underwriting / Risk teams.
• Work with Senior Relationship Managers to analyse client relationships, risks & opportunities, assists with credit application write‑up, financial spreading, deal structuring, returns calculation, documentation review & preparation. Administrate the credit relationship of clients, ensuring the proper application of policies and institutional processes.
• Understand key commercial banking processes & solutions, including Transactional Banking, FX, Trade, Treasury, Working Capital and Lending products.
• Support Senior Relationship Managers on solutioning assessment, preparation of pitch books and meeting materials, assists with new clients’ acquisition.
• Work collaboratively with key internal stakeholders across CCB, share best practice across teams in order to deliver ‘best in class’ relationship management to new and existing clients.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 5‑8 years of experience
• Previous banking experience
• Working within Commercial/Corporate banking is desirable.
• Experience in a Client Relationship role or client facing role.
• Sales, presentation and communication skills. Focus on first class service quality.
• Analytical and credit skills
• High level of self‑motivation
• Knowledge of general banking processes, general understanding of commercial banking solutions
• Ability to build & develop strong client relationships.
• Effective collaboration skills with Senior Relationship Managers and Commercial Banking partners
• Analytical and problem‑solving skills.
• Proficiency with Microsoft and CRM applications

• Bachelor's/University degree or equivalent experience

Job Family Group: Commercial and Business Sales

Job Family: Relationship Management

Time Type: Full time

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