Receptionist

ADIB Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A financial institution is seeking a Receptionist in Abu Dhabi to manage front desk responsibilities. This role requires excellent customer service skills and the ability to handle inquiries efficiently. Key responsibilities include greeting visitors, maintaining a clean reception area, and managing appointment schedules. This position is exclusively for UAE Nationals. Ideal candidates should have strong communication skills and a professional demeanor.

Qualifications

• Strong customer service skills to interact with clients effectively.
• Excellent communication abilities for phone and in-person interactions.
• Organizational skills in managing appointment schedules.

Responsibilities

• Greet and direct visitors effectively and courteously.
• Maintain a clean and organized reception area.
• Handle customer inquiries via phone and email promptly.
• Perform basic bookkeeping and record-keeping duties.

Skills

Customer service skills

Communication skills

Basic bookkeeping

Data entry

Job description

Description

Role: Receptionist

Location: Abu Dhabi

Role purpose:

• Interact with customers/clients to provide and process information in response to inquiries concerns and requests about products and services.
• Attend to visitors and assist with their purpose of visit.

Key accountabilities of the role:

These are the main responsibilities of this role

Responsibilities:

• Serve visitors by greeting welcoming and directing them appropriately; notifies personnel of visitor/appointment arrival; maintains security and tele communications system
• Welcomes visitors by greeting them in person or on the telephone answering or referring to inquiries
• Directs visitors by maintaining employee and department directories and the given instructions
• Maintains security by following procedures monitoring logbook and issuing visitor badges.
• Maintains safe and clean reception area by complying with procedures rules and regulations.
• Assure the readiness of the reception area for each working day and have all the front desk activities fully operational at the start of the business hours
• Maintains continuity among work teams by documenting and communicating actions irregularities and continuing needs
• Contributes to team effort by accomplishing related results as needed
• Provide information to callers over the telephone
• Respond to emails and correspondence related to their scope of work
• Monitors and update visitors records
• Perform basic bookkeeping and record filling
• Perform data entry
• To assist in dealing with customer complaints in an effective and courteous manner providing or seeking solutions promptly.
• Confirms appointment and maintain event calendar
• Perform other duties as assigned
• Build a good rapport with all clients/visitors and resolve any complaints/issues quickly to maintain high quality customer service
• Monitors the office recycling facilities and schedule

Results required:

• Establish and maintain cooperative working relationships.
• Deal with all sections and branches with high cooperation.
• To take up more responsibilities and discharge them effectively and efficiently.
• Observes company policy and procedures

This position is for UAE Nationals only.