Spa Receptionist

Four Seasons Hotels and Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in Abu Dhabi is seeking a Spa Receptionist responsible for providing an exceptional and personalized wellness experience. You will manage reservations, coordinate schedules, and maintain a serene environment at Pearl Spa. The ideal candidate will have at least 1 year of experience in a similar role, showcasing strong guest service orientation and excellent communication skills. This full-time position offers competitive salary and benefits.

Benefits

Competitive salary

Comprehensive benefits package

Excellent training and development opportunities

Complimentary accommodation at other Four Seasons Hotels

Complimentary dry cleaning for employee uniforms

Complimentary employee meals

Qualifications

• Minimum of 1 year experience in a similar role in a luxury brand, spa or wellness center.
• Professional and polished appearance with a calm and welcoming demeanor.
• Fluency in English is required; additional languages are an asset.

Responsibilities

• Greet guests and manage reservations for the Pearl Spa.
• Coordinate therapist schedules and ensure smooth spa operations.
• Maintain cleanliness and organization of the reception area.

Skills

Guest service orientation

Communication and interpersonal skills

Organizational and multitasking skills

Tools

Opera

Book4Time

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location:

In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34‑storey glass tower, both high‑tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light‑filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.

About the role

The Spa Receptionist is the first point of contact for all Pearl Spa guests, creating a welcoming and serene atmosphere from the moment they arrive. This role is responsible for managing reservations, greeting guests, coordinating therapist schedules, and ensuring seamless spa operations. With warmth, professionalism, and attention to detail, the Spa Receptionist supports the delivery of an exceptional and personalized wellness experience.

What you will do

• Maintains a warm, calm, and welcoming demeanor at all times when assisting guests and colleagues; smiles genuinely and maintains appropriate eye contact.

• Keeps the reception and work areas neat, clean, organized, and quiet to preserve the spa’s serene environment.

• Wears the prescribed uniform neatly and consistently demonstrates excellent personal hygiene and grooming standards.

• Follows proper accounting procedures and adheres to all Standard Operating Procedures (SOPs) and attendance policies.

• Demonstrates flexibility with scheduling and adapts to changing business demands.

• Accepts performance feedback positively and makes appropriate adjustments to improve performance.

• Communicates clearly and respectfully; listens attentively and avoids interrupting others.

• Responds appropriately to any hotel emergency or safety situation, following established procedures.

• Utilizes the spa logbook, software system, and scheduling charts to ensure accurate communication of relevant information among staff.

• Builds positive relationships with peers, subordinates, and supervisors through trust, cooperation, and mutual respect.

• Reports and records maintenance issues, guest comments, resident concerns, and operational glitches to the Spa Supervisor or Director of Spa.

• Maintains thorough knowledge of all spa and health club amenities, equipment, treatments, packages, and current promotions, including their benefits, indications, and contraindications.

• Understands and follows all safety and operational procedures related to spa and health club equipment and products.

• Demonstrates discretion and maintains strict confidentiality regarding all guest, team member, and third‑party information at all times.

• Performs additional tasks or projects as assigned by Director of Spa, Spa Supervisor, or hotel management and respects established lines of authority.

What you bring

• A minimum of at least 1 year of experience in the similar role in a luxury brand, spa or wellness center.

• Strong guest service orientation with excellent communication and interpersonal skills.

• Professional, polished appearance with a calm and welcoming demeanor.

• Knowledge of spa treatments, wellness products, and basic retail principles is an advantage.

• Proficiency in spa booking or hotel property management systems (e.g., Opera, Book4Time).

• Excellent organizational and multitasking skills with attention to detail.

• Fluency in English is required; additional languages are an asset.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• and so much more!

Schedule & Hours:

•This is a full‑time role