Receptionist

Khidmah; Abu Dhabi; On-site; AED 30,000 - 40,000; Full time

Job summary

A hospitality management firm in Abu Dhabi is seeking a highly motivated Receptionist to greet and assist visitors while providing exceptional customer service. The role involves answering calls, directing inquiries, and maintaining a clean and secure reception area. Ideally, applicants should possess excellent communication skills and have at least one year of relevant experience in the customer service field. Join our team to create a welcoming environment for our visitors.

Qualifications

• Excellent communication skills are required for engaging with visitors.
• Ability to maintain a positive attitude under pressure.
• Preferably 1 year of experience in the customer service industry.

Responsibilities

• Greet, welcome, and direct visitors appropriately.
• Notify company personnel of visitor arrival.
• Maintain security and telecommunications system.
• Answer visitor inquiries and direct them as necessary.
• Keep the reception area safe and clean.
• Support staff by coordinating office supplies and maintenance.

Skills

Telephone Skills

Verbal Communication

Listening

Professionalism

Customer Focus

Organization

Informing Others

Handles Pressure

Education

High school diploma or relevant work experience

Job description

Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them, accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. This oftentimes includes performing ad hoc administrative duties as needed.

Roles , Responsibilities, Duties :

1. Serves visitors by greeting, welcoming, and directing them appropriately.
2. Notifies company personnel of visitor arrival.
3. Maintains security and telecommunications system.
4. Informs visitors by answering or referring inquiries.
5. Directs visitors by maintaining employee and department directories.
6. Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
7. Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
8. Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
9. Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
10. Contributes to team effort by accomplishing related results as needed
11. Support Staff by coordinating their need, such as supplying office with the materials that needed. Handle office inquires, stationery, pantry and cleaning materials supply on regular basis.
12. Preparing reports and managing it to be up to date.
13. Transfer all requests and unresolved issues to the designated resource

Experience and Skills:

• Telephone Skills
• Verbal Communication
• Listening
• Professionalism
• Customer Focus
• Organization
• Informing Others
• Handles Pressure

Qualification:

• High school diploma or relevant work experience
• Ability to maintain a positive attitude
• Excellent communication skills
• Preferably 1 year of experience in the customer service industry