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Senior App Support Technical Consultant
Job summary
A leading consultancy firm in the United Arab Emirates is seeking a Senior Application Support Technical Consultant to provide high-level technical support for SAP applications. The ideal candidate will ensure seamless system performance, troubleshoot issues, and collaborate with cross-functional teams while having a strong background in SAP ERP and business workflows. This position requires a Bachelor's degree in Computer Science or a related field and offers opportunities to enhance system usability and performance.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related discipline.
- Strong expertise in SAP ERP and business workflows.
- Proven experience in live support environments.
Responsibilities
- Troubleshoot and resolve SAP system issues.
- Monitor system performance and improve workflows.
- Collaborate with cross-functional teams to enhance system usability.
Skills
Education
Tools
The Senior Application Support Technical Consultant is responsible for providing high-level technical support troubleshooting and system optimization for SAP applications. This role ensures seamless system performance supports business users and collaborates closely with technical and functional teams to deliver efficient and reliable SAP operations.
- Troubleshoot analyze and resolve SAP system issues in coordination with business and technical teams.
- Perform daily system checks monitor background jobs and queues and ensure smooth business operations.
- Conduct postgo-live performance and sanity checks to ensure system stability.
- Identify issues in RICEF objects and provide solutions in alignment with functional consultants.
- Support system integration testing prior to functional handover.
- Manage and resolve support tickets within agreed SLAs.
- Work directly with business stakeholders to understand and resolve functional and operational issues.
- Assist in user training product documentation manuals and change management activities.
- Collaborate with cross-functional teams to propose effective solutions and enhance system usability.
- Ensure continuous monitoring of SAP environments to proactively detect bottlenecks.
- Recommend improvements to system performance workflows and technical processes.
- Maintain strong coordination with functional and development teams for technical fixes and improvements.
- Bachelors degree in Computer Science Information Technology or a related discipline.
- Strong expertise in SAP ERP Case Management and SAP Records Management.
- Proficiency in SAP Business Workflows and Process Route Customizing.
- Solid experience in SAP authorization concepts and hands-on live ABAP debugging.
- Proven experience in live support environments and end-to-end SAP implementation projects.
- Strong working knowledge of SAP RE-FX including contracts architectural objects parcel and land register modules.
- Good understanding of SAP SD FI and MM modules.
- Strong analytical problem-solving and communication skills.
- Ability to manage multiple support issues and collaborate effectively with cross-functional teams.
- Experience working with core business processes and modules.
- Training or certificates in SAP ERP systems or related technologies.
- Soft skills certifications related to communication teamwork or customer service.
- SAP ERP Case Management Advanced
- SAP Business Workflows Advanced
- SAP RICEF Development Expert
- SAP SD FI MM Modules Expert
- Web Dynpro OData CDS UI5 Expert
- OO Development Concepts Expert
- Adobe Forms Smart Forms SAP Scripts Expert
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.