Merchandising and Support Executive

the ENTERTAINER; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading lifestyle brand based in Dubai seeks an experienced Merchandising & Support Executive. This full-time role focuses on ensuring brand compliance at merchant locations through regular visits and training sessions. Candidates must possess a valid UAE driving license and car access. It requires excellent interpersonal skills, the ability to manage multiple priorities, and a proactive attitude. This position is ideal for those interested in sales, merchandising, or brand operations, with growth opportunities available.

Qualifications

• Valid UAE driving license and access to a personal car.
• Excellent interpersonal and communication skills.
• Strong organizational skills and ability to manage time effectively.
• Prior experience in customer-facing roles is a plus.

Responsibilities

• Conduct visits to merchant partners to ensure brand compliance.
• Train merchants on redemption of vouchers.
• Collect feedback from partners and relay to teams.
• Monitor branding compliance and suggest improvements.
• Perform mystery shopping to assess service quality.
• Generate new merchant leads during visits.

Skills

Excellent interpersonal skills

Communication skills

Presentation skills

Organizational skills

Job description

About Us

The ENTERTAINER is a leader in the Lifestyle industry, providing our members with exclusive access to 2-for-1 vouchers for dining, delivery, attractions, shopping, and travel across the GCC and Singapore. We are dedicated to pushing the boundaries of customer satisfaction and business growth, continuously innovating to enhance the way our users engage with entertainment. Join us as we strive to transform the entertainment landscape through creativity and innovation.

Position Overview

We are seeking a proactive, and detail-oriented Merchandising & Support Executive to join our team. This role is a key operational pillar in ensuring that our merchant partners effectively showcase the ENTERTAINER brand, creating seamless and visible experiences for our users. This role requires frequent travel across the UAE, so candidates must have a valid UAE driving license and access to a car. This is a full-time position, ideal for those looking to build a career in sales, merchandising, or brand operations, with potential opportunities for career progression within the organization.

Key Responsibilities

• Conduct regular visits to merchant partners to ensure ENTERTAINER branding is prominently and accurately displayed in line with brand standards.
• Conduct training sessions for merchant partners on how to redeem ENTERTAINER vouchers, including program guidelines and Rules of Use.
• Collect, document, and relay feedback from merchant partners to the sales and operations teams, highlighting successes, challenges, and improvement opportunities.
• Monitor and report on branding compliance, identifying gaps and proactively suggesting actionable improvements.
• Perform mystery shopping visits to assess and ensure compliance and service quality at selected merchant locations, particularly those identified as problematic.
• Identify and generate new merchant leads and partnership opportunities during visits to existing merchants at malls and other commercial areas.
• Plan and manage daily schedules efficiently, balancing multiple merchant visits while maintaining high standards of professionalism.
• Represent the ENTERTAINER brand positively in all interactions, promoting a culture of excellence and strong relationships with merchants.

What You’ll Bring to the Role

• A valid UAE driving license and access to a personal car.
• Excellent interpersonal, communication, and presentation skills, with the ability to build strong professional relationships.
• Self-motivated, independent, and capable of taking initiative in a fast-paced environment.
• Strong organizational skills with the ability to manage time and priorities effectively.
• Prior experience in customer-facing, retail, or brand merchandising roles is a plus, but not required.
• A professional, positive, and proactive attitude, with a commitment to delivering high-quality results.