Operations Support Executive

Bayut | dubizzle; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading online platform in the UAE is seeking an Operations Support Executive to manage customer queries and complaints. The role includes resolving customer issues, processing contracts, and maintaining customer satisfaction in a fast-paced environment. Applicants should possess strong communication and problem-solving skills, with a preference for candidates holding a bachelor's degree. Competitive tax-free salary and comprehensive health benefits are offered.

Benefits

Competitive tax-free salary

Comprehensive health insurance

Annual air ticket allowance

Employee discounts

Rewards & recognitions

Learning & development

Qualifications

• Minimum of secondary education is required.
• 1-2 years of experience in customer support role is a must.
• Knowledge of ticketing systems and customer support practices.

Responsibilities

• Communicate with clients through multiple channels.
• Resolve product or service issues for customers.
• Process contracts and legal documents.

Skills

Verbal communication

Written communication

Problem-solving

Organization

Multi-tasking

Education

Bachelor's in business

Job description

About Bayut & Dubizzle

Bayut & dubizzle are iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users, we are committed to delivering the best online search experience. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust us for the best platform for their needs.

Role Overview

As an Operations Support Executive, you will be responsible for managing customer queries and complaints, providing product support and information to clients, processing contracts and legal documents, modifying client packages/orders, and escalating complaints across communication channels.

Responsibilities

• Communicate with clients through various channels, providing product and service information and resolving product and service problems.
• Resolve product or service problems by clarifying the customer complaint, determining the cause, selecting and explaining the best solution, expediting correction, and following up to ensure resolution.
• Process contracts and legal documents.
• Keep record of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Work in a fast‑paced, high‑performing team in a multicultural environment with over 60 nationalities.

Qualifications

• Minimum of secondary education, preferably a bachelor's in business.
• At least 1–2 years of experience in a customer support role.
• Knowledge of ticketing systems and customer support practices.
• Excellent verbal and written communication skills.
• Strong organization, problem‑solving, and multi‑tasking skills.
• Patience, flexibility, enthusiasm, empathy, and compassion.

Benefits

• Competitive tax‑free salary.
• Comprehensive health insurance.
• Annual air ticket allowance.
• Employee discounts at multiple vendors across the emirates.
• Rewards & recognitions.
• Learning & development.

Equal Opportunity Employer

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.