Bilingual Medical Support Advisor (Arabic/English)

Concentrix; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor in Dubai to enhance customer satisfaction through effective communication and support. This role involves handling inbound and outbound calls, addressing customer inquiries, and ensuring service delivery meets established KPIs. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. Join a dynamic team where your contributions will directly impact customer experiences and business performance. If you are passionate about helping others and enjoy a collaborative work atmosphere, this opportunity is perfect for you.

Qualifications

• High school diploma with relevant experience preferred.
• Strong computer navigation skills and ability to communicate effectively.

Responsibilities

• Ensure service meets contractual KPIs and clarify customer requirements.
• Listen to customer needs and provide resolutions effectively.

Skills

Customer Service

Communication Skills

Empathy

Multi-tasking

Attention to Detail

Education

High School Diploma

Two Years of College Education

Tools

Call Tracking Database

PC Knowledge

Job description

An established industry player is seeking a Customer Service Advisor in Dubai to enhance customer satisfaction through effective communication and support. This role involves handling inbound and outbound calls, addressing customer inquiries, and ensuring service delivery meets established KPIs. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. Join a dynamic team where your contributions will directly impact customer experiences and business performance. If you are passionate about helping others and enjoy a collaborative work atmosphere, this opportunity is perfect for you.