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Call Center Supervisor
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Call Center Supervisor
Job summary
A healthcare provider in Sharjah is seeking a full-time Call Center Supervisor to manage daily operations, ensure customer satisfaction, and lead a team of representatives. The ideal candidate will have strong supervisory skills, experience in the healthcare industry, and a relevant bachelor’s degree. This position offers a dynamic environment focused on quality improvement and customer relations.
Benefits
Qualifications
- Experience in leading and motivating teams.
- Focus on building positive customer and client experiences.
- Ability to assess call center performance metrics.
Responsibilities
- Oversee daily operations of the call center.
- Manage a team of representatives ensuring customer satisfaction.
- Implement process improvements and handle escalated customer concerns.
Skills
Education
Eve Medical Center LLC has been dedicated to providing exceptional healthcare services across Dental, Dermatology, Nutrition, Cosmetic Gynecology, Pediatrics, and other specialties. With locations in Ajman, Sharjah, RAK, Fujairah, and Oman, we deliver world‑class treatments using advanced international practices and technology at affordable rates. Our offerings include state‑of‑the‑art laser hair removal for all genders and a wide range of skin treatments. At Eve Medical Center, we prioritize building lifelong relationships with our patients founded on trust and transparency.
This is a full‑time, on‑site role located in Sharjah for a Call Center Supervisor. The Call Center Supervisor will oversee daily operations, including managing a team of representatives, ensuring customer satisfaction, monitoring performance, implementing process improvements, and handling escalated customer concerns. They will also be responsible for setting team objectives, providing training and feedback, and ensuring compliance with organizational policies and procedures.
- Supervisory and Team Management skills, with experience in leading and motivating teams
- Customer Satisfaction and Communication skills, with a focus on building positive customer and client experiences
- Analytical skills to assess call center performance metrics and implement improvement initiatives
- Ability to prioritize tasks, problem‑solve, and work collaboratively in a fast‑paced environment
- Proficiency in relevant call center technologies or software is a plus
- Bachelor's degree in Business, Management, or a related field is preferred
- Experience in the healthcare or similar service industry is an added advantage
- SALARY + COMMISSION BASED ON KPI
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.