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Jobs in United Arab Emirates

End User Support Lead - Tier II/Desktop Specialist

Intertec Softwares

Abu Dhabi
On-site
AED 120,000 - 200,000
3 days ago
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Project Assistant: PMP-Ready, Drives On-Time Delivery

سانتكتشور لحلول البرمجيات الصحية

Dubai
On-site
AED 60,000 - 120,000
3 days ago
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Strategic Creative Lead for Brand Campaigns & Experiences

Foreground Consultancy

Abu Dhabi
On-site
AED 120,000 - 200,000
3 days ago
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Bilingual Paralegal - Regulatory & Contracts (Arabic/English)

Black Pearl Consult

Ajman
On-site
AED 60,000 - 120,000
3 days ago
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Arabic Business Development Manager — Digital & AI (GCC)

Intertec Softwares

Dubai
On-site
AED 120,000 - 200,000
3 days ago
Be an early applicant
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Dubai Social Media Manager — Paid & Organic Growth

RTC1 Recruitment Services

Dubai
On-site
AED 120,000 - 200,000
3 days ago
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Automotive Technician — Advanced Diagnostics & Repairs

Robinson & Co (Singapore) Pte Ltd

United Arab Emirates
On-site
AED 40,000 - 60,000
3 days ago
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Flight Simulator Instructor & Curriculum Architect

CAE Inc

United Arab Emirates
On-site
AED 150,000 - 180,000
3 days ago
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UAE National Data Center Operations Engineer

ADS Emirates LLC (Dubai South On-Shore Branch)

United Arab Emirates
On-site
AED 80,000 - 120,000
3 days ago
Be an early applicant

Lead Internal Auditor — Risk & Controls Leader

Hyphen Connect

Dubai
On-site
AED 120,000 - 200,000
3 days ago
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Global Head of Customer Experience & Service Operations

Confidential Career

Dubai
On-site
AED 150,000 - 200,000
3 days ago
Be an early applicant

Branding Client Relations & Growth Specialist

Whyletz Branding

Dubai
On-site
AED 146,000 - 221,000
3 days ago
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Design & Technology Teacher: Resistant Materials (UK Curriculum)

Edvectus

United Arab Emirates
On-site
AED 60,000 - 120,000
3 days ago
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UAE Talent Strategy & Emiratization Lead

Ghobash Group

Dubai
On-site
AED 250,000 - 300,000
3 days ago
Be an early applicant

Dubai-Based BD & Marketing Lead

Ambition

Dubai
On-site
AED 120,000 - 200,000
3 days ago
Be an early applicant

Offshore Crane Operator (AB) - Deck Ops

Tormac Marine

Dubai
On-site
AED 60,000 - 120,000
3 days ago
Be an early applicant

Guest-Experience Bartender/Barista Host

Marriott Hotels Resorts

Dubai
On-site
AED 60,000 - 120,000
3 days ago
Be an early applicant

Strategic Real Estate Listings & Client Lead

WARSON REAL ESTATE

Dubai
On-site
AED 120,000 - 200,000
3 days ago
Be an early applicant

Agile Transformation Coach - Lean-Agile Leader

Cigna Group

Dubai
On-site
AED 120,000 - 200,000
3 days ago
Be an early applicant

Guest Experience Specialist - Create Memorable Stays

Marriott Hotels Resorts

Dubai
On-site
AED 60,000 - 120,000
3 days ago
Be an early applicant

Pharma Production Lead: Drive Quality, Scale Ops

Peergrowth Consultancy Co.

Dubai
On-site
AED 120,000 - 200,000
3 days ago
Be an early applicant

Entry-Level HR Coordinator – Recruitment & Onboarding

Jobmaze FZ LLC

Dubai
On-site
AED 120,000 - 200,000
3 days ago
Be an early applicant

Memorable F&B Server & Guest Experience Pro

Marriott Hotels Resorts

Dubai
On-site
AED 120,000 - 200,000
3 days ago
Be an early applicant

Dubai-Based Administrative & Finance Specialist

Insulux

Dubai
On-site
AED 45,000 - 60,000
3 days ago
Be an early applicant

Mobile Video Creator for Social Content & Shorts

Nathan & Nathan

United Arab Emirates
On-site
AED 120,000 - 200,000
3 days ago
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Top job titles:

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End User Support Lead - Tier II/Desktop Specialist
Intertec Softwares
Abu Dhabi
On-site
AED 120,000 - 200,000
Full time
3 days ago
Be an early applicant

Job summary

A technology service provider in Abu Dhabi is seeking a Tier II Desktop Support Technician. Responsible for troubleshooting complex issues and providing guidance, the ideal candidate will possess a Bachelor's in IT and ITIL certification. Excellent multi-tasking and customer service skills are essential. This role involves client support for various devices, collaboration with Tier 3 support, and staff mentoring.

Qualifications

  • ITIL certification (Foundation level or higher) required.
  • Experience with ticketing systems like ServiceNow or Manage Engine.
  • Strong understanding of hardware, software, and network infrastructure.

Responsibilities

  • Provide Tier II support for hardware, software, and network services.
  • Document ticketing and provide customer updates.
  • Assist in training and mentoring staff.

Skills

Tier II client support
Troubleshooting IT issues
Technical guidance
Documentation skills
Multi-tasking
Customer service
Team collaboration

Education

Bachelor's degree in IT

Tools

Ticketing systems (ServiceNow, HPSM, etc.)
Job description
A technology service provider in Abu Dhabi is seeking a Tier II Desktop Support Technician. Responsible for troubleshooting complex issues and providing guidance, the ideal candidate will possess a Bachelor's in IT and ITIL certification. Excellent multi-tasking and customer service skills are essential. This role involves client support for various devices, collaboration with Tier 3 support, and staff mentoring.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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