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End User Support Lead - Tier II/Desktop Specialist
Job summary
A technology service provider in Abu Dhabi is seeking a Tier II Desktop Support Technician. Responsible for troubleshooting complex issues and providing guidance, the ideal candidate will possess a Bachelor's in IT and ITIL certification. Excellent multi-tasking and customer service skills are essential. This role involves client support for various devices, collaboration with Tier 3 support, and staff mentoring.
Qualifications
- ITIL certification (Foundation level or higher) required.
- Experience with ticketing systems like ServiceNow or Manage Engine.
- Strong understanding of hardware, software, and network infrastructure.
Responsibilities
- Provide Tier II support for hardware, software, and network services.
- Document ticketing and provide customer updates.
- Assist in training and mentoring staff.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.