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Housekeeping Supervisor
Job summary
A leading luxury hotel in Dubai is seeking a Housekeeping Supervisor to manage staff and ensure high standards of cleanliness in guest areas. You will be responsible for supervising public areas and guest rooms, ensuring that guest requests are met promptly. The ideal candidate should have a degree in tourism or hotel management and at least 3 years of relevant experience in the hospitality industry.
Qualifications
- Minimum 3 years experience in a similar capacity in the hospitality industry.
- Must be well presented and professionally groomed at all times.
- Strong interpersonal skills and attention to detail.
Responsibilities
- Manage and supervise all tasks of staff.
- Ensure cleanliness of guest rooms, corridors, and public areas.
- Supervise public areas.
- Ensure guest requests are promptly met.
Skills
Education
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.
PURPOSE OF POSITION
To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation.
- Manage and supervise all tasks of his/her staff
- Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
- Supervise public areas
- Ensure that guest supplies are replenished
- Ensure guests’ requests are promptly and courteously met
- Report damage or malfunction in hotel rooms using P.M.S system
- Maintain equipment in proper state of cleanliness and repair
- Maintain a section floor report
- Conduct daily briefings with staff at floor level
- Conduct regular room checklists
- Report unusual behavior/activities on floors to Assistant Housekeeping Manager
- Record room status in allocated section accurately
- Comply with hotel’s health, safety and hygiene policies
- Attend meetings and training sessions as required
- Fully understand the difference in guest levels (VIP) and in room categories
- Good reading, writing and oral proficiency in English
- Must be well presented and professionally groomed at all times
- Strong interpersonal skills and attention to detail
- Must have good leadership skills and training skills
- Degree from School for Tourism & Hotel Management
- Minimum 3 years experience in a similar capacity in the hospitality industry
Raffles Dubai Sheikh Rashid Road Wafi
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.