Team Leader-PF AF Support(Outsource)

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A financial services organization is seeking an experienced professional to lead and manage the team responsible for processing financing documentation efficiently. The ideal candidate will have a Bachelor's or Master's degree, strong planning skills, and 5-10 years of relevant experience in back-office operations. Fluency in English is essential, and knowledge of Arabic is preferred. The role involves ensuring operational excellence and reporting performance metrics.

Qualifications

• 5-10 years experience in relevant back-office / administrative / support preferred.
• Organizational talent with strong planning and multitasking skills.
• Fluency in English is required; Arabic is preferred.

Responsibilities

• Lead and manage the team to ensure timely processing of financing documentation.
• Monitor daily operations of files and closing documents.
• Prepare and submit management reports on performance.

Skills

Strong Communication Skills

Problem Solving

Negotiation

Interpersonal skills

Education

Bachelor's / Master's degree in business administration, finance, or related field

Job description

Description

Key Responsibilities

• Lead and manage the team to ensure timely and accurate processing of financing documentation are met before disbursement and endorse file submission for disbursal.
• Monitor daily operations of files/closing documents issuance of Security Cheques/ Letter Heads/ Settlement Requests obtain related approvals whenever needed etc allocate workload and track performance against SLAs and KPIs.
• Prepare and submit management reports on volumes turnaround times exceptions and team performance (mainly for Security cheques RFOs Letter Heads etc.).
• Coordinate with internal teams to resolve discrepancies and ensure smooth processing of applications/ cases.
• Conduct regular quality checks to minimize errors and operational risks.
• Act as point of contact for governance related activities and ensure timely resolution of periodic SOP reviews RCSA Audit requirements etc.
• Execute additional activities or assignments deployed by Senior Management based on business needs and serve as back up line to peer lines during absences or business requirements.

Results Required

• Ensure successful results in line with planning and strategy with maximum good output
• Operational Efficiencies and quality of efforts and solicit feedback for future results of unit strategy implementation and growth in line with adherence to guidelines
• Ensure special tasks assigned are duly met

Specialist Skills / Technical Knowledge Required for this role

• Bachelors / Masters degree required (preferably in business administration finance or related field)
• Organizational talent: has strong planning and multitasking skills can address many issues simultaneously
• 5-10 years experience in relevant back‑office / administrative / support preferred
• Strong Communication Skills Problem Solving Negotiation Interpersonal skills
• Willingness to travel within the UAE and to other countries where ADIB has retail presence
• Fluency in English must. Arabic is preferred.