CIDCall Center Team Leader

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a customer service representative to handle guest calls and requests. You will operate the telephone system and ensure guest satisfaction by resolving issues and communication challenges. Ideal for candidates with no prior experience, this role offers opportunities for growth within a supportive team environment. Join a company that values diversity and equal opportunity.

Qualifications

• No related work experience is needed.
• No supervisory experience is required.
• Ability to communicate clear and professional language.

Responsibilities

• Answer and process all guest calls and requests.
• Operate telephone switchboard station.
• Follow up with guests to ensure satisfaction.

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Answer record log and process all guest calls requests questions or concerns. Operate telephone switchboard station. Process guest requests for wake‑up calls screening calls do not disturb call forwarding conference calls TDD relay calls and non‑registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines check back with callers on hold to update status and offer to take a message. Receive record and relay messages accurately completely and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to providers customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call request or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.