Shift InchargeShift Supervisor

Careers International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality services company in Dubai is seeking an experienced Operations Manager to supervise daily café operations and ensure exceptional service. The role includes managing inventory, supporting staff training, and handling customer interactions. Ideal candidates will have over 3 years in café management, strong leadership skills, and a commitment to maintaining high hygiene standards. Experience in the UAE is preferred.

Qualifications

• Minimum 3 years of experience in café, coffee shop, or restaurant operations.
• Must have strong leadership and problem-solving skills.
• Knowledge of hygiene and food safety standards is essential.

Responsibilities

• Supervise daily café operations ensuring consistent service.
• Assist with staff scheduling and performance tracking.
• Handle customer complaints and enhance brand loyalty.
• Monitor daily sales reports and suggest improvements.

Skills

Leadership

Communication

Problem-solving

Customer service

Cash management

Tools

POS Systems

MS Office

Job description

Operations & Service

• Supervise daily café operations ensuring consistent service and product quality.
• Support café opening and closing procedures including cash handling.
• Ensure adherence to health safety and hygiene standards.
• Manage inventory stock rotation and supplier coordination.

Team Management

• Assist with staff scheduling attendance and performance tracking.
• Support training and development of new team members.
• Motivate and guide baristas and service staff to maintain high morale.

Customer Experience

• Ensure every guest receives prompt and friendly service.
• Handle customer complaints or feedback with professionalism.>
• Build relationships with regular customers and enhance brand loyalty.

Sales & Reporting

• Assist in achieving sales targets and cost control objectives.
• Monitor daily sales reports and provide insights to management.
• Suggest improvements to increase revenue and efficiency.

Requirements

• Minimum 23 years of experience in café coffee shop or restaurant operations.
• Strong leadership communication and problem-solving skills.
• Knowledge of café operations POS systems and cash management.
• Good understanding of hygiene food safety and customer service standards.
• Basic computer literacy (MS Office / POS Software).
• UAE experience preferred.