Office Supervisor jobs in Indonesia

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, your colleagues, and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

We are Heartists

“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick

The Place to Savor Life - We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to savor the flavor of life, balancing small indulgence with what’s good for them - and good for the world.

Job Description

The Role

• To provide service that is sincere, warm and enthusiastic, ensuring the residents’ satisfaction.
• To take the time to get to know the guest, and to be committed to service excellence.

Key Deliverables and Responsibilities

Planning & Organizing:

• To allocate the outsourced cleaning team daily to ensure all public areas in the Residences are cleaned.
• To review the Heartist schedule and annual leave plan to ensure the correct allocation of resources to improve satisfaction and productivity.

Operations:

• To follow grooming standards and check the grooming of the team.
• To ensure the cleanliness of apartments aligns with standards.
• To inspect all vacant rooms, checkout rooms, and departures daily.
• To coordinate with Front Office to prepare rooms for arrivals.
• To submit discrepancy reports twice daily.
• To monitor team performance and assist with training as needed.
• To improve operational flow, seeking productivity and energy savings.
• To balance allocation of housekeeping staff between hotel rooms and residences.
• To lead and support Heartists in achieving targets through organizational policies and training.
• To foster a solution-oriented work environment, motivating the team.
• To lead daily briefings and monthly meetings.
• To adhere to safety policies and procedures.
• To drive performance of front office and concierge teams, including appraisals and coaching.
• To promote a sales-focused attitude and maximize revenue opportunities.
• To attend training and hold team meetings.
• To report damages and resolve guest complaints.
• To communicate politely and courteously with residents and guests.
• To anticipate needs and react to enhance satisfaction and revenue.
• To seek feedback to maintain quality standards.

Administration:

• To update policies, procedures, and checklists.
• To manage stock levels and usage of cleaning supplies.
• To oversee training plans and maintain training records.
• To prepare and conduct performance appraisals.

Hygiene / Personal Safety / Environment / Confidentiality

• To care for equipment and furniture.
• To be familiar with hotel policies, layout, and emergency procedures.
• To ensure safety regulations are followed.
• To respect the hotel's sustainability commitments.
• To adhere to confidentiality policies.

Our Values

Our values are our common language, embodying our culture and identity, driving us daily through our Heartist program. They promote hospitality and service excellence worldwide.

Guest Passion

We prioritize our guests, caring for them and going the extra mile.

Sustainable Performance

We act for good to support communities and protect the planet.

Respect

We value diversity, cultural exchange, and caring for the planet.

Spirit of Conquest

We are ambitious, innovative, and fun, exploring new opportunities for our guests.

Trust

We support each other, work as a team, and support open communication.

Innovation

We challenge the status quo, embrace innovation, and aim for continuous improvement.

Qualifications

• Previous Team Leader experience in hotel housekeeping is advantageous.
• Guest-focused personality is essential.
• Experience with Opera or similar systems is preferred.

Additional Information

• Vibrant, professional, and well-presented personality.
• Positive attitude and team spirit.
• Experience in Front Desk or Reception in a hotel setting.
• Fluency in English; additional languages like Arabic, Chinese, German, or French are a plus.
• Proficiency in Opera software.