Front Desk Supervisor Arabic Speaker

TALENTMATE; Ras Al Khaimah; On-site; AED 146,000 - 184,000; Full time

Job summary

A leading hospitality company in Ras Al Khaimah is seeking a Front Desk Supervisor to supervise the front desk operations. The role involves ensuring a high standard of guest service, managing team performance, and maximizing sales revenues. Ideal candidates will have front office experience in hotel or retail sectors, strong supervisory and communication skills, and a passion for exceptional guest services. This full-time position offers opportunities for career growth in a fast-paced environment.

Responsibilities

• Supervise front desk operations during assigned shifts.
• Ensure team knowledge of hotel products and services.
• Advise team of special events or VIP guests.
• Monitor team members' appearance and performance.
• Maximize sales revenues through up-selling.
• Manage guest requests and complaints promptly.
• Maintain appearance of the front desk.

Skills

Front office experience in hotel or retail sector

Strong commercial awareness and sales capabilities

Calm and organized work ethic

Excellent supervisory and communication skills

Passion for delivering exceptional guest service

Education

Relevant supervisory/management certificate, diploma or degree

Job description

Job Description

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check‑in/check‑out, guest requests, concierge services and promotion of in‑house activities.

What will I be doing?

Responsibilities

• Supervise front desk operations during your assigned shift to a consistently high standard.
• Ensure your shift team has current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Advise your shift team of any special events or VIP guests in the hotel that day.
• Monitor the appearance, standards, and performance of team members with an emphasis on training and teamwork.
• Maximize sales revenues through up‑selling and marketing programs.
• Manage guest requests, inquiries, and complaints promptly and completely.
• Maintain the professional appearance of the front desk with a focus on hospitality and guest service.

What are we looking for?

Skills

• Front office experience in the hotel, leisure, and/or retail sector.
• Strong commercial/business awareness and demonstration of sales capabilities.
• Calm, organized work ethic with the ability to prioritize and meet deadlines.
• Excellent supervisory, inter‑personal, and communication skills.
• A passion for delivering exceptional levels of guest service.

It would be advantageous to demonstrate

• A relevant supervisory/management certificate, diploma or degree.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!

Work Locations

Hilton Garden Inn Ras Al Khaimah

Schedule

Full‑time

Brand

Hilton Garden Inn

Job

Guest Services, Operations, and Front Office

Job Details

Role Level: Mid‑Level
Work Type: Full‑Time
Country: United Arab Emirates
City: Ras Al Khaimah
Job Function: Management
Company Industry/Sector: Hospitality