Boutique Supervisor-Six Senses The Palm Dubai

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Boutique Supervisor to ensure exceptional guest experiences and uphold service standards. Responsibilities include leading a team, planning inventory, and maintaining budget forecasts. The ideal candidate will have a Bachelor's degree in Hospitality and over three years of luxury hotel experience. This role prioritizes ethical operations aligned with local law and incorporates strong technical skills in hotel management.

Qualifications

• Minimum of 3 years' experience in a similar luxury hotel role.
• Proven results and technical skills in hospitality management.

Responsibilities

• Ensure exceptional guest experience at the Boutique.
• Lead a team to uphold Six Senses service standards.
• Plan and maintain monthly inventory and forecasting.

Skills

Advanced MS Office (Word, Excel, PowerPoint, Outlook)

Knowledge of POS and OPERA systems

Excellent command of written and spoken English

Education

Bachelor’s degree in Hospitality or Hotel Management or Business Administration

Job description

Hotel: Dubai The Palm (DXBDP), Plot number PJCRC08_200

As Boutique Supervisor, I willassume full responsibility for theefficientoperation in the following:

Focus on the rejuvenation of the boutique experience.

Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.

Focus and review regularly through my physical presence in the Boutique, our rigorous adherence to LQA standards.

Responsible for an exceptional guest experience when visiting the Boutique. Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.

Responsible for inspecting Boutique on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.

Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service.

Make, reconfirm and verify guest bookings. Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.

Plan a robust business for the Boutique. Responsible for monthly inventory. Follow pricing guidelines given set by the property.

Thorough knowledge of all facilities and services offered by the property.

Support updating guest history profile. Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.

Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.

Work closely with marketing, sales and public relation in developing strategies and tactics which support revenue generation and profile-raising initiatives are undertaken as documented in the marketing plan.

Ensure that all activities within the Boutique are carried out ethically, honestly and within the parameters of local law.

Revise and control department’s operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.

Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.

Complete accurately all corporate and legal reporting requirements for the role.

Perform any additional duties given to me by my manager.

Qualifications

To execute the position of Boutique Supervisor, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. I possess a minimum of a Bachelor’s degree in Hospitality or Hotel Management or Business Administration and three years or more experience in a similar luxury hotel role.

Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS and OPERA platforms and have knowledge on property and policies on merchandising and retail.

I have an excellent command of written and spoken English with some knowledge of the local language and customs.

The above is intended to provide an overview of the role and responsibilities for a Boutique Supervisor at Six Senses The Palm Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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