Assistant Front Office Manager — Luxury Guest Experience

FIVE Hotels and Resorts; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A luxury hotel group in Dubai is looking for an Assistant Front Office Manager to oversee guest services, ensuring exceptional experiences. Candidates should possess a Bachelor's in Hospitality Management, with 1-2 years' experience in a luxury environment. Ideal applicants will demonstrate leadership, excellent communication skills, and a proactive nature. This position involves greeting guests and ensuring quality service at all times, fostering relationships and enhancing satisfaction across our award-winning properties.

Qualifications

• 1-2 years experience in a Luxury Hotel environment in a supervisory role.
• Strong commitment to luxury service standards.
• Excellent verbal and written communication skills in English.

Responsibilities

• Greet guests with a warm welcome and oversee reception services.
• Manage FRONT OF HOUSE operations and anticipate guest needs.
• Conduct regular audits and ensure adherence to quality standards.

Skills

Excellent Communication

Leadership

Organisational Skills

Detail-oriented

Proactive Nature

Customer Satisfaction Improvement

Education

Bachelor's Degree in Hospitality Management or related field

Job description

A luxury hotel group in Dubai is looking for an Assistant Front Office Manager to oversee guest services, ensuring exceptional experiences. Candidates should possess a Bachelor's in Hospitality Management, with 1-2 years' experience in a luxury environment. Ideal applicants will demonstrate leadership, excellent communication skills, and a proactive nature. This position involves greeting guests and ensuring quality service at all times, fostering relationships and enhancing satisfaction across our award-winning properties.