Technical Author jobs in United Arab Emirates

Joud Coffee is a homegrown specialty coffee brand in Abu Dhabi, scaling fast across multiple outlets and production workflows. To grow without losing quality, we need world‑class documentation that makes execution consistent, auditable, and easy to train.

We’re hiring a Technical Writer / Documentation Lead to own and build our documentation library: SOPs, recipe specs, batch sheets, checklists, food safety records, and training‑ready content. You’ll work closely with Operations, R&D, QA/Food Safety, and Training to capture “how we do things” and turn it into clear, practical, version‑controlled documents that teams actually use.

• Lead the end‑to‑end creation of an organized SOP + recipe documentation system (structure, templates, naming, versioning, approvals).

• Convert real operations into clear documentation by shadowing teams, interviewing SMEs, and mapping workflows (CPU/central kitchen + outlets).

• Write and maintain:

  • SOPs / Work Instructions (step‑by‑step, tools, timings, safety, QC points)

  • Recipe specification sheets (grams, yields, method, assembly, holding, reheating, plating, photos)

  • Production/batch sheets and prep lists

  • Opening/closing procedures, cleaning schedules, maintenance checklists, logs

• Embed HACCP / food safety thinking into documents (hazards, CCPs, critical limits, monitoring, corrective actions, verification, record‑keeping).

• Ensure documents are simple, visual, and operational (quick‑read formats, flowcharts, photos, check boxes).

• Maintain a review cycle: keep content current as menus/processes change; manage revisions and distribution so outlets always have the latest version.

• Support Training by converting SOPs into LMS‑ready content (micro‑lessons, assessments, sign‑offs).

Must have

• Strong writing/editing skills in clear, simple English (operations‑ready, not “corporate”).

• Ability to translate messy real‑world workflows into structured, consistent documentation.

• High attention to detail and strong organizational skills (version control, document governance).

Preferred / Advantage

• Prior experience in F&B, QSR/café operations, central kitchen/production, or food manufacturing.

• Knowledge of HACCP, food safety systems, audits, and compliance documentation.

• Comfortable working on‑site in kitchens/cafés (observations, photo capture, testing steps).

• Arabic is a plus.

• Comfortable with Google Docs/Sheets (or MS Office).

• Bonus: Canva/Figma/Lucidchart, Notion/Confluence, LMS tools (or similar).

• Hands‑on, collaborative, and able to push work forward independently.