Transport & Bell Supervisor - Six Senses The Palm Dubai

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand in Dubai is looking for a Transport & Bell Supervisor to oversee transportation services and enhance guest experiences. The ideal candidate should have at least 2 years of experience in luxury hotel operations, a diploma in hospitality, and proficiency in MS Office and hotel systems. The role involves planning daily operations, managing guest feedback, and ensuring luggage services meet high standards. This is a fantastic opportunity to join a team focused on exceptional service.

Qualifications

• Minimum 2 years’ experience in a similar luxury hotel operational setting.
• Confidence and experience in handling golf cart/buggy.

Responsibilities

• Review arrivals and departures for planning daily activities.
• Implement and maintain guest recognition program.
• Handle guest feedbacks and inquiries.
• Ensure timely delivery and pick-up of guest luggage.
• Maintain efficient administration of the department.

Skills

Advanced MS Office (Word, Excel, PowerPoint, Outlook)

Familiarity with hotel systems (POS, PMS, CRM)

Fluent in English

Valid driving license with good standing

Education

Diploma or equivalent in Hospitality

Hospitality diploma/degree from recognized school preferred

Job description

Transport & Bell Supervisor - Six Senses The Palm Dubai

Hotel: Dubai The Palm (DXBDP), Plot number PJCRC08_200

As Transport and Bell Supervisor, I will assume full responsibility for the efficient operation in the following:

Review arrivals and departures to plan for the next day’s activities.

Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.

Implement and maintain guest recognition program.

Assist in scheduling, training and providing feedback to Bell team.

Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.

Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort.

Maintain efficient administration within the department preparing and submitting operational reports on time.

Ensure all equipment of the department is kept clean and in good working condition.

Ensure Bell team deliver and pick-up guest luggage and request items according to the standards and procedures in a timely and efficient manner. Maintain proper records of all actions.

Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Bell Host and Luggage Attendant, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

Diploma or equivalent and at least 2 years’ experience in a similar luxury hotel operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.

Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I possess a valid driving license with good standing driving record. I have the confidence and experience in handling golf cart/buggy.

Fluent in English; I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for a Transport and Bell Supervisor at Six Senses The Palm Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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