Assistant Front Office Manager — Guest Experience Lead

Marriott Hotels Resorts; Abu Dhabi Emirate; On-site; AED 156,000 - 184,000; Full time

Job summary

A prestigious hotel property located in the United Arab Emirates is seeking an Assistant Front Office Manager. In this role, you will assist in providing leadership to the Front Desk team, ensuring exceptional guest experiences and adherence to operational policies. The position requires at least 3 years of hotel operations experience, with a focus on customer service and team training. A collaborative work environment and opportunities for growth are offered, backed by a robust compensation and benefits package.

Benefits

Health, Dental, and Vision Insurance

401k with matching

Paid holidays and vacation

Hotel Discounts

Qualifications

• 3 years experience in hotel operations.
• Strong understanding of Front Desk responsibilities.
• Ability to train and lead team members.

Responsibilities

• Assist the Director of the Front Office.
• Supervise daily Front Desk operations.
• Ensure compliance with policies and standards.
• Handle guest complaints effectively.
• Participate in the hiring and training processes.

Skills

Leadership

Customer service

Hotel operations

Team training

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Job description

A prestigious hotel property located in the United Arab Emirates is seeking an Assistant Front Office Manager. In this role, you will assist in providing leadership to the Front Desk team, ensuring exceptional guest experiences and adherence to operational policies. The position requires at least 3 years of hotel operations experience, with a focus on customer service and team training. A collaborative work environment and opportunities for growth are offered, backed by a robust compensation and benefits package.