Management jobs in United States

Responsibilities :

We are seeking an experienced IT Onsite Service Lead to manage our onsite IT service teams abroad. The candidate should have the capability to handle desktop operations, asset management, conference room operations, and other related tasks. This position will ensure that all IT systems and equipment in our offices are maintained in optimal condition and that any issues are swiftly and effectively resolved.

Manage onsite services at offices, including but not limited to desktop operations, IT asset services and management, and maintenance of public IT services. Manage service SLAs, track and measure performance status, drive improvement projects, and ensure delivery quality. Understand the needs of onsite services through employee interviews, ticket analysis, and continuously drive the improvement of IT service experience and product experience by optimizing and iterating service processes. Manage service providers and service team member including but not limited to workforce planning, recruitment, skills training, daily management, performance appraisal, and personnel development and replacement.

Required Skills

• Bachelor's degree or above, preferably in Computer Science, Information Technology, or related fields.
• At least 3 years of experience in IT service management, with overseas work experience preferred.
• Fluency in both Chinese and English, or Arabic and English, for effective communication is preferred.
• Familiar with the processes and technologies related to desktop operations, asset management, and conference room operations.
• Advantage with ITIL and PMP certifications.
• Excellent communication and team management skills, capable of working in a multicultural environment.
• Strong problem-solving skills, quick response capabilities and project collaboration skills.