Excellence Specialist - أخصائي التميز المؤسسي

University of Khorfakkan; Khor Fakkan; On-site; AED 120,000 - 200,000; Full time

Job summary

A higher education institution in Khor Fakkan is seeking a qualified professional to support the implementation of excellence frameworks and conduct performance assessments. Candidates must have a bachelor's degree in a related field and 2-4 years of experience in quality assurance or performance management. Proficiency in English is required, with Arabic as a plus. This role involves developing reports, conducting workshops, and guiding departments on excellence-related processes.

Qualifications

• 2-4 years of experience in institutional excellence, quality assurance, or performance management.
• Proficiency in English (spoken and written); Arabic is an added advantage.

Responsibilities

• Support the implementation of excellence models.
• Conduct performance assessments and gap analyses.
• Develop excellence-related reports and maintain documentation.
• Conduct workshops and awareness sessions on excellence.

Skills

Accuracy and attention to detail

Critical thinking

Report writing

Stakeholder coordination

Data interpretation and analysis

Education

Bachelor’s degree in Business Administration, Quality Management, Public Administration, or a related field (Master’s preferred)

Tools

MS Office

Dashboards or analytics tools

Job description

Education

• Bachelor’s degree in Business Administration, Quality Management, Public Administration, or a related field (Master’s preferred).
• Proficiency in MS Office; experience with dashboards or analytics tools is an advantage.
• Proficiency in English (spoken and written); Arabic is an added advantage.

Experience

• 2–4 years of experience in institutional excellence, quality assurance, or performance management.
• Familiarity with excellence frameworks such as EFQM, Dubai/Northern Emirates Government Excellence Programs, or higher education accreditation bodies.

Responsibilities Excellence Frameworks & Standards

• Support the implementation of excellence models (e.g., UAE Government Excellence, EFQM, or institutional frameworks).
• Assist departments in preparing submissions for excellence awards and evaluations.
• Align internal processes with national and international excellence benchmarks.

Quality & Performance Enhancement

• Conduct performance assessments and gap analyses.
• Recommend improvements to enhance productivity, efficiency, and service quality.
• Monitor KPIs and ensure alignment with strategic plans.
• Support accreditation and compliance audits when required.

Documentation & Reporting

• Develop excellence-related reports, scorecards, and evidence portfolios.
• Maintain documentation required for excellence evaluations and awards.
• Prepare presentations and briefing materials for committees and leadership.

Capacity Building & Awareness

• Conduct workshops and awareness sessions to promote a culture of excellence.
• Guide departments in process mapping, improvement methodologies, and self-assessment tools.
• Facilitate internal assessments and mock evaluations.

Other Duties

• Undertake additional responsibilities and special projects as assigned by management.

Skills & Competencies (Soft Skills)

• Accuracy and attention to detail: Ensures precise, error-free work.
• Critical thinking: Analyzes situations logically and objectively.
• Report writing: Produces clear and structured reports.
• Stakeholder coordination: Works effectively with teams to gather and validate information.
• Data interpretation and analysis: Extracts meaningful insights from performance and excellence data.

Technical Skills

• Reporting: Prepares reports using frameworks such as EFQM.
• Data Analysis: Utilizes data to assess excellence performance.
• Policy Development: Contributes to developing and updating excellence-related policies and procedures.
• Training Delivery: Organizes and conducts excellence training sessions.

Behavioural Competencies

• Integrity: Upholds ethical standards in university service.
• Initiative: Proactively seeks opportunities to enhance processes.
• Resilience: Maintains a positive attitude during challenges.
• Cultural Sensitivity: Values diversity within the university community.
• Accountability: Takes responsibility for decisions and outcomes.

Technical Competencies

• Regulatory Awareness: Ensures compliance with local and international excellence standards.
• Stakeholder Mapping: Identifies and analyzes key partners and stakeholders.
• Process Improvement: Suggests methods to improve excellence-related processes.
• Digital Tools Use: Utilizes digital tools and software for data management and communication.