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We are currently recruiting for an Operations Manager tojoin our EK Chauffeur Drive Services team in Dubai.

Scope: Operations Manager-EK Chauffeur Drive Services is responsible for supporting the efficient delivery of the Chauffeur Drive portfolio, as well as any other allocated contracts, in line with the commercial agreement. Ensuring delivery and service excellence, maintaining profitability & customer satisfaction. Working as part of a dedicated Operations team, ensuring data integrity & accuracy are always maintained. Liaise with the relevant internal stakeholders, including but not limited to finance, payroll, demand planning, recruitment, transport, accommodation, and HR services. Support the Account Manager in the management, development, implementation, communication, and delivery of all areas of responsibility relating to Transport, Aviation & Logistics across the group.

Finance:

• Develop and maintain operational performance of the contract.
• Facilitate on time deployments of all assets in line with client demand.
• Understand the commercial aspects of the contract and monitor the operational management of the service.
• Responsible for management of daily reporting with operational data to support the review of contractual financial performance.
• Adhere to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieve the operational SLA and commercial KPIs.

Customer:

• Proactively manage the relationship with the client in line with the RACI matrix
• Manage contacts and relationships within your account portfolio, ensure the account is fully managed and relationships are developed at every level.
• Provide ideas on initiatives to maximize efficiency and potential opportunities.

Process:

• Analyze trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies and create improved processes.
• Measure, validate, and test the effectiveness of metrics applied by the business to assess and drive productivity optimization.
• Complete Management Reporting, daily deployment data and driver performance.
• Drive a culture within the team, focusing on operational excellence and business performance.
• Motivate the team members and influence positive behavior.
• Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing the overall efficiency of the process.
• Establish and enforce quality control measures within processes, ensuring that the project meets or exceeds expectations.
• Create comprehensive documentation for key processes, promoting standardization across teams.
• Integrate automation tools to simplify repetitive tasks and reduce manual workload.
• Engage in research to stay informed about limousine industry trends, emerging technologies, software, and best practices.
• Facilitate collaboration between departments to encourage the exchange of ideas, and diverse perspectives, fostering a culture of innovation.
• Work with key members of the other business units to obtain the information required to compile improvement proposals.
• Utilize automation tools enabling delivery of best practice in transportation operating models.

Selection Criteria:

• 5 Years in a similar capacity
• University or College education within Transport or Aviation
• Transport Management
• Rostering and deployments
• Limousine & RTA regulatory compliance
• Customer relationship management, Effective report writing skills

Offering flexible solutions for all the UAE’s staffing needs since 2001, Transguard Group is the region’s most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region’s leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they’re needed.