IT Support Technician

Amazon; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A global e-commerce leader in Dubai is seeking an IT Technician to ensure optimal performance of IT equipment and infrastructure. This role involves managing assets, providing technical support, and working in shifts, including weekends. Ideal candidates should have relevant certifications such as CompTIA A or Cisco/CCNA and experience in troubleshooting systems. Join a diverse team focused on delivering world-class services and contributing to exciting projects that shape future services.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Ability to work in a shift environment and adapt to schedule changes.

Responsibilities

• Ensure all IT equipment and infrastructure runs optimally.
• Manage assets and inventory effectively.
• Liaise with vendors to ensure efficient asset management.
• Provide technical support for site projects and initiatives.

Skills

CompTIA A

CompTIA Network+

Cisco/CCNA

Linux (Red Hat)

Microsoft hardware installation

AWS

Job description

At Amazon we strive to be earths most customer‑centric company where people can find and discover anything they want to buy online. We hire the worlds brightest minds offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We are making history and the good news is we have only just begun. This is your chance to make history.

As an IT Technician you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues and remote support teams to implement and maintain infrastructure elements. You will represent the face of IT to the Business and you will thrive in providing world‑class service to our customers.

You will be a key part of a multinational diverse team, thriving in delivering high‑quality results and always be on the lookout for improvements.

Business Area: Operations Fulfilment Centre and Logistics

The IT Operation team supports the IT Infrastructure at each of the Amazon sites and provides IT support to our customer base.

What makes this team a great place to work

• Day 1 opportunity: You will be joining a team that is responsible for what happens after the customer clicks buy.
• Opportunities for growth – you will have the opportunity to influence and shape the direction of our services.
• You will be part of exciting projects with the opportunity to focus and develop expertise in areas of your interest.

What we are looking for

Putting the customers first you will provide a 1st support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support.

• Health and Safety: ownership and accountability ensuring that work is carried out to a high standard and complies with all Amazon policies and guidelines.
• Installation, maintenance and support of IT equipment.
• Asset and inventory management.
• liaise with 3rd‑party vendors and suppliers, and contractors or external suppliers to ensure efficient asset management and to clearly communicate technical issues and Amazon standards.
• Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive preventative maintenance.
• Providing technical support/input to site and team projects and initiatives.
• Conducting end‑user equipment trials and testing.
• Providing assistance to senior engineers as required.
• Working in shifts (including weekends) and supporting occasional changes in working hours.

Qualifications

• CompTIA A, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware (installation), AWS or other industry‑relevant certifications.
• Experience troubleshooting integrated and interdependent computer systems.
• Ability to work in a shift environment, including weekends, and to adapt to occasional changes in working hours.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

Required Experience: IC