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EFL Teaching Supervisor(Service Manager)
Wall Street English
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EFL Teaching Supervisor
Job summary
A leading education provider in Dubai is seeking an EFL Teaching Supervisor (Service Manager) to enhance the educational experience for students. This role involves leading a multicultural service team to ensure operational excellence while promoting the Wall Street English method. Candidates should have at least 5 years of teaching experience and strong leadership skills. The position offers competitive salary, health insurance, work sponsorship, and performance-based bonuses.
Benefits
Qualifications
- Minimum 5 years of teaching experience preferred.
- Experience leading and motivating multicultural teams.
- Ability to manage day-to-day service operations.
Responsibilities
- Lead and develop the service team to deliver a premium educational experience.
- Manage daily service operations in line with standards.
- Monitor service performance and student satisfaction.
Skills
Dubai, United Arab Emirates | Posted on 01/10/2026
As aService Manager at Wall Street English, you will be responsiblefor the overall delivery of the educational experience and serviceexcellence within your center. You will lead a multiculturalservice team of teachers and coaches to ensure a consistent,premium learning journey for students while guaranteeingmeasurable learning outcomes and high satisfaction levels.
Youwill oversee daily service operations, mentor and develop theservice team, and work closely with the Center Director and SalesTeam to ensure strong alignment between student experience,educational success, and internal sales objectives. This rolerequires strong leadership, empathy, operational discipline, and apassion for education, with the ability to foster a culture ofexcellence, engagement, and collaboration.
Yourleadership will directly impact student success, retention,renewals, referrals, team motivation, and the reputation of WallStreet English within the local and national educationmarket.
KeyResponsibilities:
- Leadand develop the service team to deliver a premiumeducational experience and guaranteed student learning.
- Managedaily service operations in line with Wall Street Englishstandards and procedures.
- Partnerwith the Center Director and Sales Team to support internalsales, renewals, and referrals.
- Monitorservice performance, student satisfaction, and learningoutcomes, implementing improvements as needed.
- Promotethe Wall Street English method while building strongstudent and alumni engagement.
- Minimum5 years of teaching experience (preferred)
- Experienceleading, coaching, and motivating multicultural teams
- Strongunderstanding of educational quality control andservice delivery
- Abilityto manage day-to-day service operations and followstandard operating procedures
- Experienceworking in an international or multiculturalenvironment
- WallStreet English teaching experience (advantageous)
- Stronginterpersonal, organizational, and communication skills
- Abilityto manage targets related to student success andinternal sales
- Comfortableusing reporting tools and tracking performance metrics
- Empathetic,student-focused, and collaborative leadership style
- Competitivesalary and performance-based incentives.
- Performancebonuses based on achieving KPIs.
- Comprehensive healthinsurance coveragefor the employee.
- Visa,work permit, and processing fullysponsored by the company.
- End-of-servicegratuity inaccordance with UAE labor laws.
- Professionalgrowth opportunities with WallStreet English International exposure.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.