Fluent Commerce Application Support Engineer (Ref: 192551)

Forsyth Barnes; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail group in the GCC is seeking a Fluent Commerce Application Support Engineer to manage the application support for their Order Management System. The role involves overseeing the system's functionality, resolving issues, and collaborating with teams to enhance user experience. Candidates with a passion for technology in the retail sector are encouraged to apply. Attractive salary and comprehensive benefits offered.

Benefits

Attractive salary with performance-related bonuses

Comprehensive health and wellness benefits

Opportunities for professional growth and training

Vibrant work culture

Employee discounts on products

Qualifications

• Experience in supporting Fluent Commerce applications.
• Ability to communicate effectively across diverse departments.
• Understanding of sector-specific retail challenges.

Responsibilities

• Oversee support and maintenance of the Fluent Commerce application.
• Resolve application-related issues to minimize downtime.
• Work with teams to gather requirements and enhance the system.

Skills

Hands-on support for Fluent Commerce applications

Stakeholder management

Understanding of retail operations

Job description

About Us

This organization is a leading retail group operating within the Gulf Cooperation Council (GCC) region, recognized for its drive towards innovation and achieving excellence in the retail landscape. They focus on enhancing customer experiences through the integration of advanced technologies and operational efficiencies.

Job Description

We are collaborating with this organization to find a talented Fluent Commerce Application Support Engineer, responsible for managing the application support of their innovative Order Management System (OMS), Fluent Commerce. This pivotal role ensures that the system functions optimally to support the organization’s operational needs.

Key Responsibilities

• Oversee the support and maintenance of the Fluent Commerce application to guarantee alignment with business requirements.
• Resolve application-related issues promptly to minimize operational downtime.
• Work with cross-functional teams to gather requirements and execute system enhancements.
• Deliver training and ongoing support to users to enhance the application's usage and efficiency.
• Engage with stakeholders to collect feedback and ensure conformity with strategic business objectives.

Requirements

• Demonstrated experience in providing hands‑on support for Fluent Commerce applications.
• Strong stakeholder management skills, capable of effectively communicating across diverse departments.
• Retail industry experience is a plus, but not mandatory for this role.
• Robust understanding of retail operations is essential, showcasing knowledge of sector‑specific challenges.
• A hands‑on approach with substantial functional expertise in application support is necessary.

Benefits

• Attractive salary with performance‑related bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and training.
• A vibrant work culture fostering teamwork and collaboration.
• Employee discounts on various products.

Other

This role presents an exciting chance to engage with the innovative retail projects of a respected organization in the GCC. Individuals with a passion for technology and retail are highly encouraged to apply.