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Digital Contact Center Supervisor — Drive Revenue & CX
Resumo da oferta
A customer service leadership firm in Dubai is looking for an experienced professional to enhance customer appointments and exceed service standards. The role requires a Bachelor's degree and 5-7 years of customer service experience, including 1-2 years in a supervisory position. Candidates should demonstrate excellent interpersonal and communication skills while supporting the contact center operations team. The company offers a dynamic work environment focused on meeting service level agreements and promoting customer retention.
Qualificações
- 5-7 years of customer service experience.
- 1-2 years supervisory experience required.
- Good written and verbal communication skills in English.
Responsabilidades
- Generate revenue by creating high quality customer appointments.
- Monitor daily targets and KPI for the team.
- Ensure adherence to company policies and floor instructions.
- Support the contact center with handling agent queries.
- Assist management with daily operation of the Contact Center.
Conhecimentos
Formação académica
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.