Guest Relations Team Lead - Luxury Resort UAE

Dubai Holding; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality organization is looking for a Guest Relations Team Leader to join their team at Jumeirah Beach Hotel in the United Arab Emirates. This role involves managing customer service, optimizing bookings, and ensuring a seamless experience for guests. The ideal candidate will have 3 to 5 years of relevant experience in hospitality, strong leadership skills, and be proficient in English. This position offers a comprehensive benefits package, including competitive salary and company accommodations.

Benefits

Supportive work environment

Colleague discounts on food and beverage

Comprehensive healthcare and life insurance

Paid annual leave and flight home

Company-provided shared accommodation

Qualifications

• 3 to 5 years of experience in hospitality or related industries.
• Experience in a multi-cultural environment.

Responsibilities

• Present a professional and welcoming demeanor to customers.
• Manage customer complaints and feedback.
• Optimize reservations and operate the restaurant efficiently.
• Ensure knowledge of all products and take accurate orders.
• Handle function bookings for seamless events.

Skills

Hospitality experience

Leadership and team-management skills

Problem-solving ability

Strong communication skills

Microsoft Office Suite competency

Interpersonal skills

Proficient in English

Job description

A luxury hospitality organization is looking for a Guest Relations Team Leader to join their team at Jumeirah Beach Hotel in the United Arab Emirates. This role involves managing customer service, optimizing bookings, and ensuring a seamless experience for guests. The ideal candidate will have 3 to 5 years of relevant experience in hospitality, strong leadership skills, and be proficient in English. This position offers a comprehensive benefits package, including competitive salary and company accommodations.