Team Leader - Guest Relations - Jumeirah Beach Hotel

Dubai Holding; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality organization is looking for a Guest Relations Team Leader to join their team at Jumeirah Beach Hotel in the United Arab Emirates. This role involves managing customer service, optimizing bookings, and ensuring a seamless experience for guests. The ideal candidate will have 3 to 5 years of relevant experience in hospitality, strong leadership skills, and be proficient in English. This position offers a comprehensive benefits package, including competitive salary and company accommodations.

Benefits

Supportive work environment

Colleague discounts on food and beverage

Comprehensive healthcare and life insurance

Paid annual leave and flight home

Company-provided shared accommodation

Qualifications

• 3 to 5 years of experience in hospitality or related industries.
• Experience in a multi-cultural environment.

Responsibilities

• Present a professional and welcoming demeanor to customers.
• Manage customer complaints and feedback.
• Optimize reservations and operate the restaurant efficiently.
• Ensure knowledge of all products and take accurate orders.
• Handle function bookings for seamless events.

Skills

Hospitality experience

Leadership and team-management skills

Problem-solving ability

Strong communication skills

Microsoft Office Suite competency

Interpersonal skills

Proficient in English

Job description

Team Leader - Guest Relations - Jumeirah Beach Hotel

United Arab Emirates

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave‑like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award‑winning dining experiences.

About the Job

An exciting opportunity has arisen for a Guest Relations Team Leader to join Jumeirah Beach Hotel.

The main duties and responsibilities of this role include:

• Present a professional and welcoming demeanor to arriving customers, efficiently allocate and seat guests, and ensure a full understanding of the sequence of service standards.
• Manage customer complaints and feedback calmly and professionally, gather all relevant information, and communicate issues to management.
• Manage the booking system to optimize reservations, maximize covers, and ensure efficient operation of the restaurant.
• Have comprehensive knowledge of all products, confidently describe them to customers, and take orders accurately by asking relevant questions.
• Handle function bookings, liaise with Front of House (FOH) and Back of House (BOH) teams and clients to ensure seamless and well‑planned events.
• Understand and comply with local licensing laws, promote responsible alcohol service, and make simple decisions to positively impact work and customer experience.
• Have a thorough understanding of the brand concept, history, and vision, and be able to explain these to customers when asked.
• Complete end‑of‑day paperwork, maintain personal and professional organization, manage time effectively, and conduct training for junior colleagues as needed.
• Work closely with the Rooms Division Assistant Guest Relations Manager and Concierge to ensure seamless guest experiences, identify guests requiring special attention, and cross‑sell F&B outlets to enhance guest experiences and generate new business.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 3 to 5 years of relevant experience in hospitality or related industries.
• Experience working in a multi‑cultural environment.
• Microsoft Office Suite software competencies.
• Leadership and team‑management skills.
• Problem‑solving ability.
• Strong communication and interpersonal skills.
• Proficient in English.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment.
• Access to Learning & Development programs and clear career pathways.
• Opportunities for internal mobility within our global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Company‑provided shared accommodation.
• Comprehensive healthcare and life insurance coverage.
• Paid annual leave and flight from your home country.
• Performance‑based incentives tailored to your role.
• Competitive tax‑free salary paid in UAE Dirhams (AED).