Digital Contact Center Supervisor — Drive Revenue & CX

AWR; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A customer service leadership firm in Dubai is looking for an experienced professional to enhance customer appointments and exceed service standards. The role requires a Bachelor's degree and 5-7 years of customer service experience, including 1-2 years in a supervisory position. Candidates should demonstrate excellent interpersonal and communication skills while supporting the contact center operations team. The company offers a dynamic work environment focused on meeting service level agreements and promoting customer retention.

Qualifications

• 5-7 years of customer service experience.
• 1-2 years supervisory experience required.
• Good written and verbal communication skills in English.

Responsibilities

• Generate revenue by creating high quality customer appointments.
• Monitor daily targets and KPI for the team.
• Ensure adherence to company policies and floor instructions.
• Support the contact center with handling agent queries.
• Assist management with daily operation of the Contact Center.

Skills

Interpersonal skills

Communication skills

Leadership skills

Advanced skills in MS Outlook

Advanced skills in Word

Advanced skills in PowerPoint

Advanced skills in Excel

Education

Bachelor’s Degree

Job description

A customer service leadership firm in Dubai is looking for an experienced professional to enhance customer appointments and exceed service standards. The role requires a Bachelor's degree and 5-7 years of customer service experience, including 1-2 years in a supervisory position. Candidates should demonstrate excellent interpersonal and communication skills while supporting the contact center operations team. The company offers a dynamic work environment focused on meeting service level agreements and promoting customer retention.