Restaurant Supervisor at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel and resort chain in the United Arab Emirates is seeking a Restaurant Supervisor to deliver memorable dining experiences. You will be responsible for conducting shift briefings, supervising cash handling, and ensuring high standards of service and guest satisfaction. Ideal candidates should possess 5-star experience, excellent communication skills, and a passion for food. The role provides a competitive salary, full uniform, room discounts, and top-tier training.

Benefits

Competitive salary

Full uniform provided

Room discounts

Top-tier training

Qualifications

• A 5-star experience is a must.
• Resort experience is an added advantage.
• Warm and inviting personality.
• Willingness to learn open-mindedly.
• Passion for food and curiosity for something new.

Responsibilities

• Conduct shift briefings in the absence of a manager.
• Resolve complaints and log them for follow-up.
• Supervise cash handling and banking procedures.
• Monitor standards of guest facilities and services.
• Assist with menu and wine list creation.

Skills

Great communication skills

Organisational skills in restaurant operation

Ability to work in a team

Ability to think calmly under pressure

Job description

Truly memorable restaurant experiences don’t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we’re searching for a new Restaurant Supervisor confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond.

A little taste of your day-to-day: Every day is different, but you’ll mostly be:

Responsibilities

• In the absence of a manager, conducts shift briefings to ensure hotel activities and operational requirements are known
• Endeavour to resolve all complaints during shift and logs all complaints for further follow-up
• Supervise cash handling and banking procedures
• Prepare daily banking and cash flow reports
• Establish and instruct staff in cash security procedures
• Deal with irregular payments
• Supervise the maintenance of service equipment
• Monitor standards of guest facilities and services
• Control stock and monitor security procedures
• Assist with menu and wine list creation
• Supervise functions
• Supervise outlet service

Qualifications

• A 5-star experience is a must
• Resort experience is an added advantage
• Great communication skills
• Ability to work in a team and in different functions
• Warm and inviting personality
• Ability to think calmly under pressure
• Willingness to learn open-mindedly
• Passion for food and curiosity for something new
• Organisational skills in restaurant operation

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.