Guest Experience Leader: Front Desk & Team Coach

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An international hotel chain based in Dubai is seeking a dedicated Manager to oversee guest check-ins and ensure exceptional guest service. Key responsibilities include managing guest accounts, assisting in employee training, and maintaining adherence to quality standards. The ideal candidate will have a high school diploma and at least 1 year of supervisory experience. This position values guest relations and requires strong communication skills, as well as the ability to handle service needs and requests efficiently.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins and verify guest identity.
• Assist in training and evaluating employees.
• Welcome and acknowledge guests, addressing service needs.

Skills

Guest service

Communication

Conflict resolution

Education

High school diploma or G.E.D. equivalent

Job description

An international hotel chain based in Dubai is seeking a dedicated Manager to oversee guest check-ins and ensure exceptional guest service. Key responsibilities include managing guest accounts, assisting in employee training, and maintaining adherence to quality standards. The ideal candidate will have a high school diploma and at least 1 year of supervisory experience. This position values guest relations and requires strong communication skills, as well as the ability to handle service needs and requests efficiently.