Hotel jobs in United Arab Emirates
Guest-Focused Housekeeping & Laundry Coordinator
Hilton Worldwide, Inc.
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Marriott Hotels Resorts
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Hilton Worldwide, Inc.
F&B Operations & Guest Experience Coordinator
DUBAI HOLDING
Housekeeping Team Leader — Elevate Guest Experience
Premier Inn Hotels LLC
Hotel Maintenance Technician - Guest-Focused Repairs
Marriott Hotels Resorts
Guest Experience Concierge — Luxury Hotels & Growth
Dorchester Collection
Assistant Outlet Manager: Lead Service & F&B Excellence
Beach Rotana
Guest Service Expert - Memorable Dining Experience
Marriott Hotels Resorts
Junior Line Cook: Fresh Prep, Quality & Team Support
Marriott Hotels Resorts
Creative Pastry Chef – Desserts & Buffet Creations
Towers Rotana
Call Center Agent
Job summary
A leading hospitality company in Ras al-Khaimah is looking for a customer-focused Call Center Agent to handle inbound and outbound calls, provide excellent customer service, and resolve inquiries. The ideal candidate will possess strong communication skills, a problem-solving mindset, and the ability to thrive in a dynamic work environment. Join us to deliver memorable experiences and ensure customer satisfaction.
Qualifications
- Excellent communication and problem-solving skills.
- Ability to handle a high volume of calls and multitask efficiently.
- Basic computer proficiency and familiarity with CRM systems.
Responsibilities
- Handle incoming and outgoing customer calls professionally.
- Resolve complaints efficiently and elevate complex issues when necessary.
- Maintain a positive and empathetic attitude toward customers.
- Accurately document interactions and update customer records.
- Meet performance metrics, including call handling time and customer satisfaction.
Skills
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status‑quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
We are looking for a customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, provide excellent customer service, resolve inquiries, and ensure customer satisfaction. If you have strong communication skills, a problem‑solving mindset, and enjoy working in a dynamic environment, we want to hear from you!
- Handle incoming and outgoing customer calls professionally.
- Resolve complaints efficiently and elevate complex issues when necessary.
- Maintain a positive and empathetic attitude toward customers.
- Accurately document interactions and update customer records.
- Meet performance metrics, including call handling time and customer satisfaction.
- Follow company policies and call center scripts as required.
- Excellent communication and problem‑solving skills.
- Ability to handle a high volume of calls and multitask efficiently.
- Basic computer proficiency and familiarity with CRM systems.
- Positive attitude, patience, and strong listening skills.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.