Housekeeping Attendant

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality leader is seeking a Housekeeping Attendant to ensure high operating standards in housekeeping and laundry. The ideal candidate will monitor team performance, provide excellent guest service, and manage room availability. Previous experience in laundry, proficiency in Microsoft Office, and strong interpersonal skills are preferred. Join the team delivering exceptional guest experiences in Ras al-Khaimah.

Qualifications

• Previous experience in laundry is preferred.
• Ability to work effectively in a team.
• Excellent standards of cleanliness are required.

Responsibilities

• Ensure high operating standards in Housekeeping and Laundry.
• Monitor the performance of Housekeeping and Laundry Team Members.
• Provide excellent guest service and manage room availability.

Skills

Planning and organizing

Good oral and written communication

Good interpersonal skills

Proficiency in computer programs

Commitment to high customer service

Attention to detail

Tools

Microsoft Office

Job description

Job Description

Housekeeping Attendant (HOT0BTC1) will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between team members to ensure an efficient and timely workflow and an exceptional guest experience.

Job Number

HOT0BTC1

Work Locations

Hampton by Hilton Marjan Island, Marjan Island Boulevard, Marjan Island, Ras Al Khaimah TBD

What will I be doing?

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork
• Provide excellent guest service
• Actively work on availability and release of rooms for guest service along with floor housekeeping supervision
• Manage the controls of the Housekeeping department, such as: frequency of employees, release of master keys, booking incidents, input and output of uniform and linen, among others
• Check daily the guest information in CRM and ensure that the preferences and requests are met on time
• Request flowers for special occasions (marriage, death, maternity...) and provide embroidery for special linen (wedding and pampering)
• Control monthly lost and found and donations
• Check the uniforms and send for cleaning and/or repair
• Coordinate and control all traffic of documents and people within the department; release linen of laundry daily
• Makes daily guest clothing release for guests that use the laundry service
• Makes monthly closing of laundry expenses and provision of the same
• Replace a Laundry Attendant in case of holidays, days off or absences

What are we looking for?

• Planning and organizing
• Good oral and written communication
• Previous experience in laundry
• Good interpersonal skills
• Proficiency at intermediate level with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of cleanliness

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive attitude

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!