Guest Experience Concierge — Luxury Hotels & Growth

Dorchester Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel chain in Dubai is seeking a Guest Experience Coordinator to enhance guest satisfaction and manage pre-arrival communications. The ideal candidate will have strong customer service abilities, meticulous attention to detail, and previous experience in guest relations. This role offers extensive development opportunities and a competitive salary package. Join us to become part of a dedicated team focused on delivering an extraordinary guest experience.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary stays at sister hotels

50% off at sister hotels' restaurants

Meals on duty

Private medical insurance

Life insurance

Flight allowance every 24 months

Shared company accommodation

Company transportation to/from work

Uniform provided with complimentary laundry

Service charge

Qualifications

• Previous experience in Front Desk Guest Relations or Concierge is preferred.
• Proficient in English and able to communicate confidently.

Responsibilities

• Manage pre-arrival experience as first contact for guests post-booking.
• Directly handle and manage incoming guest requests and room allocation.
• Ensure timely and accurate guest experience operations.

Skills

Customer service skills

Outstanding communication

Attention to detail

Process improvement

Tools

Microsoft Dynamics

Opera

HotSOS

Spa Soft

Job description

A prestigious hotel chain in Dubai is seeking a Guest Experience Coordinator to enhance guest satisfaction and manage pre-arrival communications. The ideal candidate will have strong customer service abilities, meticulous attention to detail, and previous experience in guest relations. This role offers extensive development opportunities and a competitive salary package. Join us to become part of a dedicated team focused on delivering an extraordinary guest experience.