Guest Experience Specialist

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai seeks a Front Desk Associate to manage guest check-ins and provide exceptional customer service. This role involves handling reservations, billing processes, and maintaining a clean front desk environment. Ideal candidates have a diploma in hospitality and excellent communication skills. This full-time position requires individuals who are service-oriented, detail-oriented, and professionally presented.

Qualifications

• Fresher or minimum 6 months to 1 year of relevant experience.
• Ability to speak other languages is an advantage.
• Self-motivated and professionally groomed.

Responsibilities

• Greet guests and ensure efficient check-in.
• Manage guest accounts and billing accurately.
• Coordinate with departments to fulfill guest needs.
• Handle reservation modifications and cancellations.
• Provide informed recommendations for hotel services.

Skills

Communication skills

Customer service

Teamwork

Attention to detail

Proficiency in English

Education

Diploma in Tourism / Hospitality Management

Job description

A leading hotel chain in Dubai seeks a Front Desk Associate to manage guest check-ins and provide exceptional customer service. This role involves handling reservations, billing processes, and maintaining a clean front desk environment. Ideal candidates have a diploma in hospitality and excellent communication skills. This full-time position requires individuals who are service-oriented, detail-oriented, and professionally presented.