Resorts General Manager

Elesta; Dubai; On-site; AED 391,000 - 588,000; Full time

Job summary

A newly establishing hospitality brand is seeking a highly skilled Hospitality General Manager to develop and manage a portfolio of luxurious hotels and villas. The ideal candidate will have over 2 years of experience in hotel management and a strong understanding of ultra-luxury service standards. Responsibilities include product development, contributing to guest experience optimization, and executing operational processes. Fluency in English and Spanish is a must, and exposure to ultra-luxury brands is preferred.

Qualifications

• 2+ years in hotel management roles (e.g., Director of Operations).
• Strong understanding of ultra-luxury service standards.
• Demonstrated career growth in hospitality management.

Responsibilities

• Determine service levels based on UTOPIA's vision.
• Contribute to creating the highest level of guest experience.
• Plan and execute hotel operational processes.

Skills

Fluent or native-level English

Fluent or native-level Spanish

Exceptional communication skills

Stakeholder management

Strong business acumen

Hands-on approach

Ability to analyze and elevate guest experience

Job description

Privately owned (UHNW) newly establishing hospitality brand UTOPIA is seeking a highly skilled and motivated Hospitality General Manager. This role requires a professional with extensive hospitality product creation and operational experience, capable of assessing and influencing design from an operational perspective and building the luxurious product from scratch, including the service, brand identity and implementation of best practices. The ideal candidate will have a background as a Head of Product in hospitality, Hotel General Manager, Pre-Opening Manager or a similar role, that has already built a strong product with the highest standards of luxury and efficiency.

Responsibilities

Successfull candidate will be responsible for the entire portfolio of hotels / villas as a whole, and for each property in particular (taking into account geography and privacy level) :

• Product Development : Determine service levels based on UTOPIA's vision. Define the property concept and brand identity, identify the targeted guest profile and develop leisure and activity concepts, create food and beverage strategies, outline the operational model, establish staffing strategies and ensure property security and guest confidentiality, incorporate sustainability and environmental requirements.
• Review Building Plans : Contribute to creating highest level of guest experience and operational efficiency. Provide comments on the full set of plans (including mark-up), review construction plans, assess proposed facilities, and evaluate layouts for guest rooms, suites, and public areas, examine materials, finishes, and furniture selections.
• Manage Hotel Operations : Plan and execute hotel operational processes : SOP for staff, recruitment, suppliers management, maintenance and servicing; manage CJM and overall guests treatment from the first contact of the marketing department to the creation of a regular core customer base, other best practices. Establishing regular processes to control and improve the functioning of hotels / villas.

Requirements

• Must Have
• Fluent or native-level English and Spanish
• Minimum 2+ years in hotel management roles (e.g., Director of Operations, General Manager)
• Strong understanding of HNWI guest expectations and ultra-luxury service standards
• Exceptional communication and stakeholder-management skills
• Nice to Have
• Additional languages (e.g., Portuguese)
• Demonstrated career growth within hospitality (e.g., Front Office Manager → Operations Director → Brand / Positioning → GM)
• Combined experience in leading international luxury hotel brands (Six Senses, Anantara, Belmond, One&Only, Aman, etc.) and private luxury boutique properties
• Experience building a hospitality product or service standards from scratch at the highest luxury level
• Exposure to commercial functions, including marketing, budgeting, F&B, spa operations, and wellness / treatment concepts
• Knowledge of property management systems, hotel tech stacks, and integrations
• Ability to analyze and elevate guest experience while improving operational efficiency
• Strong business acumen, empathy, and a hands‑on, can‑do attitude