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Job summary
A leading HR solutions provider in Dubai is looking for a Bilingual Receptionist (English & Arabic). This role requires exceptional customer service skills as you will be the first point of contact for visitors. Responsibilities include managing the reception area, handling calls, and maintaining data integrity within CRM systems. Candidates must possess analytical skills, and proficiency in MS Excel, and have a keen eye for detail. The position is full-time, onsite, and has no accommodation provided.
Benefits
Qualifications
- Bilingual proficiency in English and Arabic.
- Strong understanding of front desk operations and customer service.
- Knowledge of data security and CRM systems.
Responsibilities
- Act as the first point of contact for visitors and callers.
- Manage front desk and reception area during operating hours.
- Handle emergencies effectively and streamline office operations.
- Ensure professional presentation of front entrances.
- Maintain data integrity and manage lead assignments.
Skills
Job Title: Bilingual Receptionist (English & Arabic)
Role Type: Outsourced Full Time Long Term OnSite
Work location: Tilal Al Ghaf, Dubai and Al Zahia, Sharjah (02 work locations rotational)
Accommodation: NOT provided
Transportation: NOT provided; should have own arrangements to reach work locations as per shift
Working Timings: 9AM-6PM; Working Days: 6 days
To act as the first point of contact for visitors and callers for customers. This position will be primarily responsible for the reception area and managing the floor during operating hours and events in addition to coordinating frontdesk activities.
- Deal with emergencies in a timely and effective manner while streamlining office operations.
- Ensure the front entrances are presentable and always reflecting a professional image.
- Receive calls at the reception and assign to the right team member; take down customers’ messages and ensure the customer is called back accordingly.
- Greet and welcome customers professionally and ensure every visit is registered and assigned to the right team member.
- Execute ad-hoc data entry and data enrichment tasks within the lead and customer journey touch points to support sales and CRM functions.
- Ensure leads are accurately registered and assigned to the sales team based on the rotation chart.
- Immediately report any poor levels of cleanliness, maintenance issues, behavioural concerns or anything that may affect the image of the organization and the customer journey to the line manager or Head of CRM.
- Remain meticulous and have an eye for detail to ensure brokers and agents are not left unattended to avoid interacting with the existing or potential customers.
- Complete lead management from generating the lead to measuring/analyzing performance of the leads while working with the sales team.
- Ensure strict implementation of data security is in place and no data is given to any individual; all customer information is entered securely and correctly in the CRM system as per lead management policy.
- Maintain our databases and conduct routine maintenance as needed to ensure data integrity.
- Review data for inconsistencies or anomalies that could skew analytical results.
- Have a strong understanding of how to control and manage lead assignment and data analysis procedures throughout the lead management journey.
- Must be presentable and willing to wear company uniform and adhere to the company dress code.
- Have demonstrated excellent analytical skills and comfort with data statistical methods.
- Proficiency in MS Excel, MS Word and other office tools.
Visa medical insurance; yearly vacation ticket; gratuity.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.