Spa Receptionist (Male, Arabic speaker)

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a front-of-house professional for their spa. The role emphasizes excellent customer service and a passion for spa treatments. Responsibilities include managing inquiries, greeting guests, and ensuring smooth reception operations. The ideal candidate should have at least 2 years of experience in a similar environment and be computer literate with knowledge of spa reservation systems. This is a full-time position with no remote work options.

Qualifications

• Minimum 2 years of experience in luxury hotel or spa front of house position.
• Computer literate, preferably with knowledge of spa reservation systems.
• Passion for guest care and personal interest in spa treatments.

Responsibilities

• Answer telephone inquiries promptly and professionally.
• Greet members and guests in a friendly manner.
• Control entry into the facility and manage treatment bookings.

Skills

Customer service

Spa knowledge

Telephone skills

Tools

Spa reservation systems

Job description

Responsibilities

• Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.
• Greet members and Guests in a friendly and efficient manner.
• Escort Guest as required.
• Knowledgeable about all aspects of treatments and the facility.
• Knowledgeable in a spa therapy
• Provide information and literature about facility in person and via telephone.
• Control entry into all areas of facility by restricting all unauthorised individuals.
• Collect moneyor other suitable payment from clients for all services rendered.
• Treatment bookings/scheduling.
• Give tours of spa as required.
• Ensure smooth operation of reception.
• Respond to inquiries by phone and in person providing complete details of all spa aspects.
• Handle special assignments.
• Co-ordinate sales packets when needed.
• Maintain office files/records.
• Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage guest relations retail sales spa services (massage loofah facial etc.).
• Assist in the operation of all spa departments:

Qualifications

• Minimum 2 years of experience in luxury hotel or spa front of house position.
• Computer literate preferably with knowledge of spa reservation systems.
• Passion for guest care.
• Personal interest in spa treatments and holistic lifestyle.
• Telephone skills ideally in conjunction with handling reservations.
• Able to work within a team with rotating shifts.

Remote Work

No

Employment Type

Full-time