Guest Experience Expert Telephone Operator - Delta Hotels by Marriott Jumeirah Beach

Marriott Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned hospitality corporation in Dubai seeks a Guest Experience Expert who will deliver memorable guest experiences. Responsibilities include assisting guests with their needs, maintaining a professional appearance, and effectively handling various duties. The ideal candidate will possess strong customer service skills and a high school diploma or equivalent. No prior experience is necessary, making this a great opportunity for individuals looking to join the hospitality field. Join a team that values diversity and inclusivity.

Qualifications

• Strong customer service skills to enhance guest experience.
• Ability to communicate effectively with guests and team members.
• Must be able to handle various tasks and responsibilities.

Responsibilities

• Deliver exceptional guest service during their stay.
• Address guest requests and operational needs effectively.
• Ensure a safe and professional work environment.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth checkin and checkout. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe work place following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand sit or walk for an extended time) and taking a handson approach to work (move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None
• Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.