Telephone Operator

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand in Ras al-Khaimah is seeking a Telephone Operator to enhance guest experiences by handling calls in a Royal Service Center. The ideal candidate should have a minimum of 1 year experience in a similar role at a 5 Star Resort in the UAE. Being multilingual is a plus, and familiarity with Opera/Micros is mandatory. Employees enjoy benefits such as discounted rates and opportunities for personal growth. This position is full-time and requires a commitment to delivering exceptional service.

Benefits

Employee benefit card with discounted rates

Learning programs

Career development opportunities

Qualifications

• Minimum of 1 year experience in a similar role for a 5 Star Resort in UAE.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate clearly with strong networking skills.

Responsibilities

• Greet and respond to requests while providing exceptional service.
• Assist guests with room service orders and respond to queries.
• Promote hotel facilities to enhance guests' stay.

Skills

Multilingual (Arabic / German / Russian)

Strong networking skills

Ability to build relationships

Tools

Opera/Micros

Job description

Telephone Operator:

First impressions are everything! As a Telephone Operator you will take care of the guests by answering to all the calls in our Royal Service Center.

What you will be doing:

• Greet respond to requests and coordinate with other departments while providing exceptional service
• Royal Service Center is a One Stop Shop and you will be assisting the guests for all room service orders as well as responding to all their queries and requests
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities looking for opportunities to enhance a guests stay

Qualifications :

Your experience and skills include:

• Should have min. 1 years of experience in similar role for a 5 Star Resort in UAE
• Being Multilingual i.e. Arabic / German/ Russian languages would be a Plus
• Prior experience working with Opera/Micros is Mandatory
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts actions and opportunities clearly with strong networking skills

Additional Information :

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities. By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Fulltime