Spa Receptionist - The Abu Dhabi EDITION

EDITION; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in Abu Dhabi is seeking enthusiastic individuals to schedule and manage spa/salon services. Responsibilities include confirming appointments, processing payments, and maintaining guest relations in a professional manner. Candidates should have a high school diploma or equivalent and ideally some entry-level experience. This is an enticing opportunity for those looking for a rewarding workplace that emphasizes exceptional customer service and teamwork.

Qualifications

• Less than 1-year related work experience required.
• No supervisory experience necessary.
• No specific licenses or certifications required.

Responsibilities

• Schedule services for individuals and large groups.
• Confirm scheduled services and answer guest questions.
• Update the reservations list and inform providers of changes.
• Check in guests for appointments and provide orientation.
• Promote and sell spa/salon services.
• Process guest payments and obtain payment authorization.
• Balance and drop receipts with accounting.
• Notify Engineering of maintenance needs.
• Report accidents and unsafe conditions to manager.
• Follow company policies and maintain professionalism.
• Develop positive working relationships with others.

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Schedule services for individuals and large groups using spa/salon reservations software system.

Call guests to confirm scheduled services. Answer questions about available services.

Update the reservations/cancellations list throughout the day, inform providers of last‑minute changes, and resolve scheduling issues as needed by working with supervisor/manager.

Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.

Promote and sell spa/salon services.

Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.

Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees.

Balance, scan, and drop receipts with Accounting.

Notify Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others.

Comply with quality assurance expectations and standards.

Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1-year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

EEO STATEMENT

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

ABOUT EDITION & INVITATION

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world‑class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never‑ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.