Front Desk Receptionist jobs in United Arab Emirates

Your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests with the aim of creating a memorable and positive experience during their stay.

1. Professional Reception: Warmly and professionally receive each Guest call, ensuring a friendly interaction.
2. Effective Communication: Foster effective communication with all relevant departments to ensure seamless service delivery.
3. Guest Queries: Address every query with politeness and courtesy, consistently exceeding Guest expectations.
4. Guest Interaction: Greet Guests by name upon calling, adhering to the established standard.
5. Knowledge Maintenance: Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
6. Guest Profiles: Cultivate awareness of Guest profiles through the Opera Guest profile system.
7. Long Distance Calls: Complete long-distance call vouchers and accurately record them on the traffic sheet.
8. Wake-up Calls: Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
9. Switchboard Operations: Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
10. Message Handling: Take messages for Guests and Management in accordance with prescribed standards.
11. Safety Standards: Uphold environmental, health, and safety standards in alignment with organizational policies.
12. Policies Compliance: Adhere to the company's environmental, health, and safety procedures and policies.

You will be redirected to the company website to apply for this position.