Front Desk Receptionist jobs in Spain

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Any

Accomodation, Annual Air Ticket, Annual Leaves As Per Labour Law, Medical Insurance, Visa

Vacancy

1 Vacancy

Job Description

The Front Office Manager manages all aspects of the department including but not limited to operations, planning, budgeting, staffing in accordance with hotel policies and procedures.

The Front Office Manager provides leadership and support to all members of the Front Office, implements and enforces the Golden Sands Standards of Excellence in all areas supervised.

§ Trains, cross –trains, and retrains all front office personnel.

§ Participates in the selection of front office personnel.

§ Schedules the front office staff.

§ Supervises workload during shifts.

§ Evaluates the job performance if each front office employee.

§ Maintains working relationships and communicates with all departments.

§ Verifies that accurate room status information is maintained and properly communicated.

§ Resolves guest problems quickly, efficiently, and courteously.

§ Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

§ Reviews and completes credit limit report.

§ Works within the allocated budget for the front office.

§ Enforces all cash-handling, check-cashing, and credit policies.

§ Conducts regularly scheduled meetings of front office personnel.

§ Upholds the hotel's commitment to hospitality.

§ Prepare performance reports related to front office.

§ Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.

§ Monitor high balance guest and take appropriate action.

§ Ensure implementation of all hotel policies and house rules.

§ Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

§ Prepare revenue and occupancy forecasting.

§ Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.

§ Monitor all V.I.P’s special guests and requests.

§ Maintain required pars of all front office and stationary supplies.

§ Review Front office log book and Guest feedback forms on a daily basis.

§ Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.

§ Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately

§ Champion, promote and successfully track departmental and organizational initiatives.

§ Maintain and successfully execute departmental and hotel policies.

§ Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction.

§ Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data.

§ Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.

§ Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members.

§ Serves as a role model to demonstrate appropriate behaviors.

§ Ensures recognition of employees is taking place across areas of responsibility.

§ Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

§ Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

§ Understands the impact of Front Office operations on the room’s area and overall property financial goals.

Desired Candidate Profile

§ Must have excellent organizational, supervisory and customer service skills.

§ Must have excellent time management skills.

§ Must have effective conflict management skills.

§ Must have ability to prioritize and organize work assignments.

§ Must have problem solving, reasoning, motivating, organizational and training abilities.

§ Must be able to work well under stressful situations and handle challenges in a professional manner.

§ Must be able to perform and train others to properly perform all the job responsibilities of the Front Office Department.

§ Must instill a calm, organized approach when interacting in stressful situations.

§ Must be able to coordinate efforts between other operation departments: maintenance, reservations and housekeeping.

§ Must be able to mediate guest complaints, solve problems for guests, travel agents and wholesalers.

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