Spa Receptionist

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand in Dubai is seeking a dedicated Spa Receptionist. In this role, you will greet and assist clients, ensuring an excellent experience while managing bookings and customer feedback. The ideal candidate will have a strong commitment to customer service and attention to detail, as well as the ability to maintain a professional demeanor. This position offers opportunities to work in a vibrant environment at a renowned location in Dubai.

Qualifications

• Ability to manage customer feedback effectively.
• Experience in up-selling services and managing bookings.
• Knowledge of health and safety regulations.

Responsibilities

• Assist guests in a timely manner.
• Manage bookings, payments, and consultation cards.
• Ensure compliance with health and safety regulations.

Skills

Customer service commitment

Attention to detail

Professionalism

Job description

Job Description

Job Number: Spa Receptionist (HOT0C01M)

Work Location

DoubleTree by Hilton Jumeirah DUBAI JUMERAIH BEACH, The Walk PO Box 2431 Dubai D94

A Spa Receptionist for Doubletree by Hilton Dubai Jumeirah Beach is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?

As a Spa Receptionist for Doubletree by Hilton Dubai Jumeirah Beach, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Up-sell with latest departmental incentives
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations

What are we looking for?

A Spa Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering a high level of customer service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner

What will it be like to work for Doubletree by Hilton Brand?