Front Office Agent (Russian Speaker)

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Front Office Agent (Russian Speaker) to provide exceptional reception services for guests at the Hampton by Hilton. The ideal candidate will have a high school diploma, previous experience in a customer-focused role, and strong communication skills. Responsibilities include ensuring efficient check-in/out processes, addressing guest queries, and maintaining high customer service standards. Join a dedicated team to create remarkable hospitality experiences for guests in Ras Al Khaimah.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Ability to work on your own and as part of a team.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely manner.
• Ensure an efficient reception experience for Guests.
• Demonstrate a high level of customer service at all times.

Skills

Customer Service

Communication

IT Proficiency

Russian Language

Education

High School Certificate or Equivalent

Job description

Front Office Agent (Russian Speaker) (Job Number: HOT0BO0F)

Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Work Locations

Hampton by Hilton Marjan Island Marjan island Boulevard, Marjan Island, Ras Al Khaimah TBD

What will I be doing?

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Can speak Russian

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Full-time

Brand

Hampton by Hilton

Job

Guest Services, Operations, and Front Office