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Telephone Operator - Part Time - UAE National
Job summary
A luxury hotel in Abu Dhabi is searching for a Telephone Operator to ensure a friendly interaction with guests through professional call management. Responsibilities include fostering communication with departments, managing wake-up calls, and ensuring adherence to safety standards. This role will enhance the guest experience and support hotel operations efficiently.
Responsibilities
- Professionally and warmly receive each Guest call, ensuring a friendly interaction.
- Foster effective communication with all relevant departments to ensure seamless service delivery.
- Address every query with politeness and courtesy, consistently exceeding Guest expectations.
- Greet Guests by name upon calling, adhering to the established standard.
- Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
- Cultivate awareness of Guest profiles through the Opera Guest profile system.
- Complete long-distance call vouchers and accurately record them on the traffic sheet.
- Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
- Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
- Take messages for Guests and Management in accordance with prescribed standards.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.
As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
- Professionally and warmly receive each Guest call, ensuring a friendly interaction.
- Foster effective communication with all relevant departments to ensure seamless service delivery.
- Address every query with politeness and courtesy, consistently exceeding Guest expectations.
- Greet Guests by name upon calling, adhering to the established standard.
- Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
- Cultivate awareness of Guest profiles through the Opera Guest profile system.
- Complete long-distance call vouchers and accurately record them on the traffic sheet.
- Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
- Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
- Take messages for Guests and Management in accordance with prescribed standards.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.